UX Writer

Position Summary: 

As a UX Writer, you’re responsible for creating user-centered content across various mediums that guide and support users throughout their product journey. In this role, you act as a user advocate, leveraging your expertise to craft content experiences that not only meet user needs but also drive engagement and successful product adoption. You ensure that the voice and tone of all content are aligned with our brand and design guidelines. With a solid understanding of UX principles, you utilize research and data to inform your decisions and create content that enhances the overall user experience.

Essential Responsibilities (includes, but is not limited to):

• Content creation and management

  • Translate complex technical concepts into content experiences that are easily understandable and continuously improve existing content based on user research, feedback, and best practices.

  • Create content experiences across product microcopy, help documentation, and Pendo guides.

  • Align brand voice and tone to product content.

  • Help manage CMS and contribute to the content, information architecture, and structure.

• Content strategy and guidelines

  • Create and maintain comprehensive content guidelines, including contributing to our design system contents strategy guidelines.

  • Create standards and best practices for all user-facing content to ensure consistency, clarity and accessibility.

  • Regularly update and improve on guidelines regularly based on user feedback, research, and evolving industry standards.

• Collaboration and participation

  • Collaborate with product managers, UX designers, UX researchers, developers and other stakeholders to align content with design and functionality and integrate content seamlessly into the user experience.

  • Participate in team reviews and feedback sessions to continuously improve content quality and usability.

• Research and data

  • Work with UX research to gather feedback and iterate on content.

  • Analyze user data and metrics to inform content strategy and improvements.

• Continuous learning and improvement

  • Stay up to date on industry trends and best practices in UX writing and content design.

  • Participate in professional development opportunities to grow your skills and knowledge.

Ideal Skills, Experience, and Competencies:

• At least 3 years of experience as a UX Writer, Content Designer, Content Strategist or related field.

• A portfolio that showcases your skills and experience.

• Excellent written and verbal communication skills, with the ability to clearly communicate information to technical and non-technical audiences.

• Ability to collaborate and problem-solve with diverse people in different parts of the organization.

• Experience leveraging AI tools and technologies to enhance content creation and streamline workflows.

• Familiarity with product experience tools (e.g., Pendo, WalkMe) and content management systems (e.g., Contentful, WordPress, Adobe Experiences Manager Sites, etc.).

• Experience with Agile methodologies and project management tools (Jira and Confluence).

Required Behaviors:

• Compassionate Candor—We aim to assist others with candid, actionable feedback.

• Seek to Understand—Be open, curious and committed to learning.

• We Before Me—Actively collaborate and seek out diverse perspectives to ensure a win for Team Pax8.

• Do What You Say—Take ownership and honor your commitments; prioritize and deliver.

• Light Up Learning—Be brave and try new ideas; be vulnerable and share your failures so everyone can learn from our mistakes.

• Driven by Passion—Connects personal passion to Pax8 mission, resilient in face of adversity and uncertainty in pursuit of mission.

Required Education & Certifications:

• B.A./B.S. in English, Writing, UX Design or related field or equivalent work experience.

Compensation:

Qualified candidates can expect a compensation range of $68,000/yr to $105,000/yr or more depending on experience.

Expected Closing Date: 3/21/2025

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