Technical Support Engineer
AffiniPay is hiring a Technical Support Engineer to work in our Engineering organization. We are looking for someone who can diagnose, troubleshoot, and resolve customer issues. In addition, we need someone who can collaborate with the engineering and product teams to actively advocate for fixes and improvements to make partners and customers more successful.
What You'll Do
Triage product-related questions and issues from support and internal teams
Troubleshoot, diagnose, and resolve issues escalated to engineering
Dig into our products tenaciously to figure out the root cause of problems
Act as subject matter expert for our products
Log tickets for engineering when a defect is discovered
Collaborate with engineering and product teams to suggest improvements to make our customers successful
About You
Bachelor's Degree in Computer Science or equivalent
Experience as a Technical Support Engineer role or Tier 2 Support
Strong problem-solving and decision-making ability
Familiarity with the payment industry, including best practices, solutions, and technologies
Experience creating and forming relationships with customers
Experience with SQL
Experience with cURL
Experience with HTML and CSS
Experience supporting REST APIs
Experience with debugging customer issues including log analysis
Experience diving in and understanding complex systems
This position is preferred to sit in Austin, Texas
Technical Support Engineer
AffiniPay is hiring a Technical Support Engineer to work in our Engineering organization. We are looking for someone who can diagnose, troubleshoot, and resolve customer issues. In addition, we need someone who can collaborate with the engineering and product teams to actively advocate for fixes and improvements to make partners and customers more successful.
What You'll Do
Triage product-related questions and issues from support and internal teams
Troubleshoot, diagnose, and resolve issues escalated to engineering
Dig into our products tenaciously to figure out the root cause of problems
Act as subject matter expert for our products
Log tickets for engineering when a defect is discovered
Collaborate with engineering and product teams to suggest improvements to make our customers successful
About You
Bachelor's Degree in Computer Science or equivalent
Experience as a Technical Support Engineer role or Tier 2 Support
Strong problem-solving and decision-making ability
Familiarity with the payment industry, including best practices, solutions, and technologies
Experience creating and forming relationships with customers
Experience with SQL
Experience with cURL
Experience with HTML and CSS
Experience supporting REST APIs
Experience with debugging customer issues including log analysis
Experience diving in and understanding complex systems
This position is preferred to sit in Austin, Texas