Technical Product Manager - Messaging

This position is for candidates who are located within the +- 3 hours of UTC-6

This is an incredibly challenging role.

It is challenging because Telnyx messaging backend systems are complex. It is a federation of services deployed under a multi-cloud multi-site paradigm to ensure a high degree of availability and redundancy. The technical product manager must grasp system architecture, message flow, and monitoring & alerting very quickly to become effective.

This role requires you to gain a basic understanding of various messaging specific protocols such as SMPP, MM7, MM4 & RCS.

Moreover — Messaging services also cover a wide breadth of business logic.

Acute awareness of evolving international telecommunications regulations and standards, where the messaging ecosystem resides, in order to remain in compliance. 

You will become a subject matter expert for various industry led initiatives such as registration over channels such as long code, toll free, short code in order to equip customers with the optimal business texting solutions. 

Lead the charge in fighting spam and fraud ranging from participation in various industry groups to leveraging preventative solutions through the use of emerging AI technologies.

 In this role, you will:

• Partner with your engineering peers and other PMs to ensure we add business value and deliver what we promise, while keeping in line with our technical strategy and best practices.

• Synthesize requirements from customers and internal stakeholders into coherent Product Requirement Documents.

• Act as a point of escalation for internal customer facing organizations, coordinating resolution through tier-2 & 3 messaging support. 

• Translate company goals and customer insights into a team roadmap.

• Act as subject matter expert and point of contact for your product.

• Perform technical discoveries and vetting on external integrations.

• Break down large initiatives to deliver value quickly and reliably.

• Extensively test the features before giving them to the users.

• Be on hand during outages to drive their resolution and conduct post-mortems to prevent future occurrences.

• Troubleshoot common service degradations such as deliverability issues.

• Provide direct customer services to large enterprise customers.

 What we value:

• Expertise with the US & Canadian regulatory environment within the communications space.

• A technical background through past experience or your degree/s and/or credentials.

• Demonstrated ability to discover context when little is given or provided.

• Demonstrated ability to break down a large problem and optimize solutions around incremental delivery.

• Demonstrated ability to work with limited resources, juggle multiple projects, and switch priorities when the business requires.

• Demonstrated ability to deal with crisis and incidents.

• Demonstrated ability to navigate a relatively flat organization and interface with users, engineers, internal stakeholders, and executives.

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