MENU
  • Remote Jobs
  • Companies
  • Go Premium
  • Job Alerts
  • Post a Job
  • Log in
  • Sign up
Working Nomads logo Working Nomads
  • Remote Jobs
  • Companies
  • Post Jobs
  • Go Premium
  • Get Free Job Alerts
  • Log in

Technical Expert

Grow Therapy

Full-time
USA
$62k-$82k per year
sql
customer experience
jira
documentation
communication
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.

To see similar active jobs please follow this link: Remote Development jobs

What You’ll Be Doing: 

We’re looking for a highly motivated and technical individual who is passionate about championing and driving customer product issues from discovery to resolution, in order to improve the product and empower our support team to more effectively and efficiently solve customer issues. You will be collaborating with stakeholders across Product and Support to surface trends and share actionable insights to enhance the customer experience. You’ll work to stay broadly knowledgeable about the entire Grow platform and customer experiences with the platform, and creatively find ways to teach and upskill our Frontline Support team through documentation, presentations, and 1:1 communication –  all in an effort to reduce Jira volume, deflect from Engineering, and reduce Resolution time for customers.

 

In this role you'll be responsible for:

  • Efficiently triaging internal tickets, ensuring that all requests are addressed promptly and that urgent tickets are escalated to the on-call teams in a timely manner.

  • Owning and resolving a number of task-oriented issues, escalated to our team.

  • Identifying and/or verifying bugs, and partnering with Engineering to fix them.

  • Developing deep technical expertise of the Grow platform and features within assigned product areas throughout the Grow tech stack via standardized troubleshooting methodologies / tools and customer use cases.

  • Efficient, high-quality issue resolution by quickly and thoroughly triaging cases to clarify customer goals, technical functionality, roadblocks, and impact scope, while identifying root causes of recurring issues and collaborating with teams to address systemic problems and enhance customer experience.

  • Collaborate with peers to discover, synthesize, and share product insights with stakeholders in Product, Design, and Engineering, building rapport and influence while preparing structured reports and presentations that analyze customer pain points, trends, and recurring issues.

  • Collaborating with CX Ops Managers, Team Leads, and Enablement to ensure that solutions to common customer pain points as well as troubleshooting and workflow guidance are documented and communicated to customer-facing stakeholders using the most appropriate processes and channels available.

  • Creating, owning, and updating documentation for troubleshooting, completing tasks, triaging issues, and understanding the holistic Grow platform.

You’ll Be a Good Fit If: 

  • You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication

  • You love problem solving; you’re naturally curious, especially about health tech

  • You enjoy deep diving into technical issues and utilizing all possible resources until you find an answer/next steps.

  • You are successful working independently and remotely, and adapt well to changing priorities and customer needs

  • You communicate openly, know how to guide multiple teammates to work together on an issue, and are committed to providing time-sensitive responses

  • You have strong interest in working closely in Jira and with Product/Engineering teams

  • You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth

  • Bonus points if you have basic programming skills (especially SQL) and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required

  • You are skilled at identifying issue trends and patterns, using your ability to recognize systemic problems and suggest solutions.

  • You understand and navigate data models effectively, applying this knowledge to technical problem-solving.

  • You demonstrate structured and analytical thinking when tackling complex challenges.

  • You are proficient in technical issue investigation using resources like logs, API tooling, and SQL, leveraging these tools to get to the root of problems efficiently.

The salary range for this position is $62,424 - $82,000 USD.

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. 

Note: Please upload your resume in PDF format 

About the job

Full-time
USA
$62k-$82k per year
Posted 6 months ago
sql
customer experience
jira
documentation
communication
Enhancv advertisement

30,000+
REMOTE JOBS

Unlock access to our database and
kickstart your remote career
Join Premium

Technical Expert

Grow Therapy
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.

To see similar active jobs please follow this link: Remote Development jobs

What You’ll Be Doing: 

We’re looking for a highly motivated and technical individual who is passionate about championing and driving customer product issues from discovery to resolution, in order to improve the product and empower our support team to more effectively and efficiently solve customer issues. You will be collaborating with stakeholders across Product and Support to surface trends and share actionable insights to enhance the customer experience. You’ll work to stay broadly knowledgeable about the entire Grow platform and customer experiences with the platform, and creatively find ways to teach and upskill our Frontline Support team through documentation, presentations, and 1:1 communication –  all in an effort to reduce Jira volume, deflect from Engineering, and reduce Resolution time for customers.

 

In this role you'll be responsible for:

  • Efficiently triaging internal tickets, ensuring that all requests are addressed promptly and that urgent tickets are escalated to the on-call teams in a timely manner.

  • Owning and resolving a number of task-oriented issues, escalated to our team.

  • Identifying and/or verifying bugs, and partnering with Engineering to fix them.

  • Developing deep technical expertise of the Grow platform and features within assigned product areas throughout the Grow tech stack via standardized troubleshooting methodologies / tools and customer use cases.

  • Efficient, high-quality issue resolution by quickly and thoroughly triaging cases to clarify customer goals, technical functionality, roadblocks, and impact scope, while identifying root causes of recurring issues and collaborating with teams to address systemic problems and enhance customer experience.

  • Collaborate with peers to discover, synthesize, and share product insights with stakeholders in Product, Design, and Engineering, building rapport and influence while preparing structured reports and presentations that analyze customer pain points, trends, and recurring issues.

  • Collaborating with CX Ops Managers, Team Leads, and Enablement to ensure that solutions to common customer pain points as well as troubleshooting and workflow guidance are documented and communicated to customer-facing stakeholders using the most appropriate processes and channels available.

  • Creating, owning, and updating documentation for troubleshooting, completing tasks, triaging issues, and understanding the holistic Grow platform.

You’ll Be a Good Fit If: 

  • You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication

  • You love problem solving; you’re naturally curious, especially about health tech

  • You enjoy deep diving into technical issues and utilizing all possible resources until you find an answer/next steps.

  • You are successful working independently and remotely, and adapt well to changing priorities and customer needs

  • You communicate openly, know how to guide multiple teammates to work together on an issue, and are committed to providing time-sensitive responses

  • You have strong interest in working closely in Jira and with Product/Engineering teams

  • You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth

  • Bonus points if you have basic programming skills (especially SQL) and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required

  • You are skilled at identifying issue trends and patterns, using your ability to recognize systemic problems and suggest solutions.

  • You understand and navigate data models effectively, applying this knowledge to technical problem-solving.

  • You demonstrate structured and analytical thinking when tackling complex challenges.

  • You are proficient in technical issue investigation using resources like logs, API tooling, and SQL, leveraging these tools to get to the root of problems efficiently.

The salary range for this position is $62,424 - $82,000 USD.

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. 

Note: Please upload your resume in PDF format 

Working Nomads

Post Jobs
Premium Subscription
Sponsorship
Free Job Alerts

Job Skills
API
FAQ
Privacy policy
Terms and conditions
Contact us
About us

Jobs by Category

Remote Administration jobs
Remote Consulting jobs
Remote Customer Success jobs
Remote Development jobs
Remote Design jobs
Remote Education jobs
Remote Finance jobs
Remote Legal jobs
Remote Healthcare jobs
Remote Human Resources jobs
Remote Management jobs
Remote Marketing jobs
Remote Sales jobs
Remote System Administration jobs
Remote Writing jobs

Jobs by Position Type

Remote Full-time jobs
Remote Part-time jobs
Remote Contract jobs

Jobs by Region

Remote jobs Anywhere
Remote jobs North America
Remote jobs Latin America
Remote jobs Europe
Remote jobs Middle East
Remote jobs Africa
Remote jobs APAC

Jobs by Skill

Remote Accounting jobs
Remote Assistant jobs
Remote Copywriting jobs
Remote Cyber Security jobs
Remote Data Analyst jobs
Remote Data Entry jobs
Remote English jobs
Remote Spanish jobs
Remote Project Management jobs
Remote QA jobs
Remote SEO jobs

Jobs by Country

Remote jobs Australia
Remote jobs Argentina
Remote jobs Brazil
Remote jobs Canada
Remote jobs Colombia
Remote jobs France
Remote jobs Germany
Remote jobs Ireland
Remote jobs India
Remote jobs Japan
Remote jobs Mexico
Remote jobs Netherlands
Remote jobs New Zealand
Remote jobs Philippines
Remote jobs Poland
Remote jobs Portugal
Remote jobs Singapore
Remote jobs Spain
Remote jobs UK
Remote jobs USA


Working Nomads curates remote digital jobs from around the web.

© 2025 Working Nomads.