Technical Consultant

The Technical Consultant is a member of the Degreed Professional Services team working to implement technical solutions, products, and integrations throughout the client lifecycle. The ideal candidate is located in the EMEA, speaks English (with an additional European language a big bonus) and has exceptional experience implementing technical solutions for Enterprise clients. This position will report to our Director, Professional Services. It will be a key member of our Professional Services team delivering world-class services to some of the best companies in the world.

Day in the Life

• Act as a technical counterpart to clients assisting with implementing Degreed products, integrations, and technical service engagements

• Host technical training sessions with client/provider teams to support client milestones and projects

• Use technical and product expertise to consult with clients/providers on system configurations, user access criteria, SSO authentication, data/content integrations that meet business needs and minimize risk

• Produce all requirements and final design documentation for implementation of new products and services

• Test and troubleshoot technical end-user and system components throughout projects to ensure they meet requirements

• Consult on best practices for common product questions and consult with clients to find technical solutions to roadblocks

• Collaborate with account teams to increase adoption and client satisfaction

• Manage concurrent client projects, ensuring they are completed on time and within budget using tools such as Precursive and Zendesk

Who you are:

5+ years of technical account management or technical implementation experience with an emphasis on technical integrations for enterprise-wide deployments

• Strong technical acumen with hands-on technical skills (including API, FTP, SAML, and other data transfer protocols)

• Experience managing and overseeing multiple projects concurrently 

• Experience acting as a technical advisor helping to deliver on client business objectives and recommending solutions to challenges

• Attention to detail and the ability to prioritize, organize, and operate in a fast-moving, entrepreneurial start-up environment

• Experience in HCM, Talent Management, or HRIS consulting within a professional services or customer experience organization, SaaS experience preferred

• Willingness to travel

• Ability to explain technical information to a non-technical audience and someone who excels at nurturing client relationships