Technical Architect (Professional Services)

This position is remote and due to the nature of the customers and team, you will be supporting we are only considering candidates in Japan and must be a Permanent Resident Or Citizens. Candidates outside of these locations will NOT be considered. 

A Professional Services Technical Architect works closely with salespeople (especially engagement managers) to define custom professional services projects during pre-sale and takes successful deals into delivery, where they are responsible for technical oversight and becoming an embedded trusted advisor within the client.

As a highly visible and customer-facing position, you will work with an exceptional Professional Services organization, and the wider Customer Success team, including Professional Services Engineers, Project Managers, and Solution Architects. You will play a critical role in the success of Professional Services engagements as we expanded our world class professional consulting organization that has a proven track record of working with clients from different industries around the world. The Professional Services Technical Architect reports to the Senior Manager, Professional Services Technical Architects.

Responsibilities

Pre-sales

• Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team

• Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)

• Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements

• Provide technical expertise and consultative advice during the planning stages of a customer engagement

Delivery

• Own the design, development, implementation, and support of GitLab-related Professional Services engagements

• Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projects

• Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements

• Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer

• Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required

Practice development

• Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kits

• Develop case studies, presentations, design documentation, best-practice methodologies and internal process development

• Liaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering

• Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team

• Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings

• Assist Regional Delivery Managers with

  • Technical Vetting of Partner Consultants

  • New hire candidates

  • SOW staffing assessments

Responsibilities

• Responsible for the application design, development and support of GitLab-related Professional Services projects

• Demonstrate progressive leadership in the full life cycle of the software development environment

• Responsible for the detailed design of GitLab-related projects from inception through production support

• Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer

• Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large scale enterprise projects

• Mentor PS and partner consultants providing guidance regarding ‘Best Practices,’ communication, and implementation strategies

• Provide mentorship and collaterol in the form of documentation, delivery kits, and training materials

• Liaise with and support of other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering

• Review and provide input to PS training materials and presentations

• Develop case studies, presentations, design documentation, best-practice methodologies and internal process development

• Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)

• Responsible for leading technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements

• Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required

• Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team

• Ability to provide technical expertise and consultative advice during the planning stages of a customer engagement

Requirements

• Strong written and verbal communications in Japanese and Ideally English

• Demonstrated progressive experience delivering two or more of the following consulting services

  • SCM migration

  • Cloud Architecture

  • Developer

  • CI/CD consulting services

• Demonstrated progressive enterprise level software development experience

• Demonstrated progressive DevOps Platform experience

• Excellent written and verbal communication skills with the ability to influence internal team members, customers and partners

• Demonstrated problem solving and decision-making abilities with effective organizational and time management skills the ability to handle multiple projects and priorities effectively in a fast-paced environment with minimal supervision

• Strong organizational, multi-tasking and presentation skills. Ability to create momentum and foster organizational change

• Applies fundamental concepts, practices, and procedures of particular field of specialization

• Bachelor’s Degree in Information Technology, Computer Science or other advanced technical degree, or equivalent experience

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