Support Operator

We are looking for a Support Operator (Tier 1) to interact with our clients from Global Markets.Working on our team as a Support Operator position involves:•    working with support cases (chats, emails, and phone calls);•    handling the knowledge base;•    working on the Problem Management process. Candidate Expectations:•    excellent customer service and interpersonal skills;•    experience in user support and a comprehensive understanding of HelpDesk (ServiceDesk) operations;•    exceptional proficiency in both verbal and written communication; •    knowledge of office software, email clients, and web browsers;•    preferred understanding of PC architecture and networks;•    desirable foundational knowledge of databases (DBMS). •    English level — Upper-intermediate or higher.What you should expect from us:  the award-winning product (a Leader in Gartner Quadrants) to be proud of;a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;culture of genuine care, ownership, dedication, and high standards (learn more here);a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;caring for your health: Creatio offers several options for medical insurance together with our medical partnerCreatio offers all team members competitive pay;paid leave options for life-qualifying events, sicknesses, etc;nice and modern hub in the Kyiv city center to get acquainted with colleagues or to gain some quiet space for concentration.