Staff Technical Program Manager - Aircover/Insurance

Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re looking to add a technical, hands-on, and mission-driven Staff Technical Program Manager (TPM) to the Aircover/Insurance team.

In this role, you will lead complex projects and programs spanning multiple services, functions, and teams. You will keep the big picture in focus while diving into the details to solve unique challenges that arise daily. This highly leveraged role is a 'force multiplier,' driving quality and velocity across cross-functional teams.

As a Staff TPM, you will manage project schedules, identify risks, facilitate trade-off discussions with engineers, and ensure clear communication with stakeholders. You'll also establish repeatable processes to achieve long-term success and operational efficiency.

You excel at bringing clarity to chaos, diving deep into details, and communicating effectively. Your ability to build relationships, inspire through vision, and influence with data will be key to your success.

The Community You Will Join: 

• The Aircover/Insurance team addresses the protection needs of Airbnb’s global community. Our mission is to help hosts and guests manage risk through innovative protection programs that are unmatched in the travel industry. We strive to create a safe and protected community through world-class solutions.

The Difference You Will Make:

• Technical Execution: Drive the technical delivery of programs, focusing on system design, engineering trade-offs, and feasibility assessments.

• Cross-Team Coordination: Collaborate closely with engineering teams to ensure the successful development and implementation of technical solutions.

• Risk Management: Identify and mitigate technical risks that could impact program delivery timelines or quality.

• Deep Technical Expertise: Understand the underlying technical architecture and contribute to decisions on system design, scalability, and reliability.

• Metrics and SLAs: Ensure technical KPIs and SLAs are consistently met for the programs you manage.

A Typical Day: 

• Develop and own technical roadmaps in collaboration with engineering teams.

• Bridge the gap between technical and non-technical stakeholders, ensuring technical nuances are well-communicated.

• Create detailed technical schedules and ensure engineering milestones are met.

• Act as the technical escalation point for program-related issues, driving resolution promptly.

• Drive accountability and ownership in a fast-paced environment.

• Ensure alignment on staffing, priorities, and technical dependencies through structured planning processes.

• Provide visibility into key performance indicators, risks, and opportunities to leadership.

• Increase team productivity by identifying and removing obstacles while keeping processes lean.

Your Expertise:

• 9+ years of experience as a Technical Program Manager, and 9+ years of industry experience in technical program management, engineering, or related fields. 

  • Proven success working with product engineering teams, focusing on end-user products and experimentation.

  • Demonstrated experience partnering with platform engineering teams, with expertise in distributed systems and backend infrastructure.

  • Strong understanding of experiment-driven development, scalable backend architectures, and data-driven decision-making.

  • Highly analytical with the ability to synthesize complex information into actionable insights.

  • Exceptional verbal and written communication skills, with the ability to engage confidently with executives, tailoring content to the right level of detail and strategic context.

  • Demonstrated ability to manage complex, cross-functional programs across technical and business teams, resolving ambiguity and driving results.

  • Proficiency with task management tools such as Jira, Asana, and Airtable.

  • Proven ability to influence and motivate stakeholders across all levels of an organization.

  • Experience with regulated technology products, such as digital-native insurance platforms and digital payments, is highly desirable.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.