Staff - Machine Learning Engineer
See yourself at Twilio
Join the team as our next Staff Machine Learning Engineer on Twilio’s Efficiency Engineering team.
About the job
Twilio is experiencing rapid growth and is seeking a Staff Machine Learning Engineer with a strong Data Science, Machine Learning & Predictive Modeling background to expand and enhance our Efficiency Engineering team's AI function. This team is responsible for developing cutting edge solutions leveraging AI & Data Science for external and internal customers.
As a Staff Machine Learning Engineer within Efficiency Engineering, you will be instrumental in developing supervised machine learning (ML) propensity models as well as state-of-the-art GenAI/LLM-powered applications. Your solutions will cater to the dynamic needs of Twilio’s diverse verticals and our extensive customer base. This role offers an exciting opportunity to harness the power of advanced machine learning technologies to drive innovation and efficiency.
As a member of this team, you will have the opportunity to work on groundbreaking projects that directly impact the efficiency and success of our customers. You will collaborate with talented professionals who are as driven and enthusiastic about AI and Machine Learning as you are. Your contributions will be crucial in shaping the future of AI at Twilio, and you will have the support and resources needed to innovate and excel.
Responsibilities
In this role, you’ll:
Develop and Deploy AI/ML Models: Build and deploy machine learning models by leveraging NLP, recommendation systems & Gen AI-powered applications, to production environments, ensuring they meet the diverse needs of Twilio's verticals and customer base.
Collaborate Across Teams: Work closely with product, program, analytics, and engineering teams to implement and refine machine learning, statistical, and forecasting models that drive business outcomes.
Utilize Advanced Technical Stack: Leverage our technical stack, including Python, SQL, R, AWS (Sage maker, Lambda, S3, Kendra), MySQL, Air table, and libraries such as Pandas, NumPy, SciKit-Learn, XGBoost, Matplotlib, and Keras, to develop robust and scalable AI/ML solutions.
Integrate Enterprise Data Sources: Effectively utilize enterprise data sources like Salesforce and Zen desk to inform model development and enhance predictive accuracy.
Harness the Power of LLMs: Apply knowledge of Large Language Models (LLMs) such as OpenAI's GPT models, Claude, Gemini, Llama, Whisper, and Groq to develop innovative Gen AI use cases and solutions.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5+ years of applied ML engineering experience
Develop and Deploy AI Models: Build and deploy machine learning models leveraging NLP techniques and GenAI-powered applications, to production environments, ensuring they meet the diverse needs of Twilio's verticals and customer base.
Collaborate Across Teams: Work closely with product, program, analytics, and engineering teams to implement and refine machine learning, statistical, and forecasting models that drive business outcomes.
Utilize Advanced Technical Stack: Leverage our technical stack, including Python, SQL, R, AWS (Sagemaker, Lambda, S3, Kendra), MySQL, Airtable, and libraries such as Pandas, NumPy, SciKit-Learn, XGBoost, Matplotlib, and Keras, to develop robust and scalable AI/ML solutions.
Integrate Enterprise Data Sources: Effectively utilize enterprise data sources like Salesforce and Zendesk to inform model development and enhance predictive accuracy.
Harness the Power of LLMs: Apply knowledge of Large Language Models (LLMs) such as OpenAI's GPT models, Claude, Gemini, Llama, Whisper, and Groq to develop innovative GenAI use cases and solutions
Desired:
Familiarity with using LLMs (OpenAI, Claude, Gemini, Llama etc.), RAG, Agents, Model Fine-tuning, Few-shot prompting, Prompt Engineering.
Experience with Python-specific frameworks such as Llamaindex, Langchain, Streamlit, Gradio, FastHTML, Chainlit etc.
Research background & experience writing papers for top-tier peer-reviewed conferences or journals
Location
This role will be remote based in Canada, but is only eligible to be hired in the provinces of Ontario, Alberta and British Columbia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
*Please note this role is open to candidates outside of British Columbia. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in British Columbia. : CAD 172,800.00 - CAD 216,000.00 CAD
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until June 1st, 2025 but may change based on business needs.
About the job
Apply for this position
Staff - Machine Learning Engineer
See yourself at Twilio
Join the team as our next Staff Machine Learning Engineer on Twilio’s Efficiency Engineering team.
About the job
Twilio is experiencing rapid growth and is seeking a Staff Machine Learning Engineer with a strong Data Science, Machine Learning & Predictive Modeling background to expand and enhance our Efficiency Engineering team's AI function. This team is responsible for developing cutting edge solutions leveraging AI & Data Science for external and internal customers.
As a Staff Machine Learning Engineer within Efficiency Engineering, you will be instrumental in developing supervised machine learning (ML) propensity models as well as state-of-the-art GenAI/LLM-powered applications. Your solutions will cater to the dynamic needs of Twilio’s diverse verticals and our extensive customer base. This role offers an exciting opportunity to harness the power of advanced machine learning technologies to drive innovation and efficiency.
As a member of this team, you will have the opportunity to work on groundbreaking projects that directly impact the efficiency and success of our customers. You will collaborate with talented professionals who are as driven and enthusiastic about AI and Machine Learning as you are. Your contributions will be crucial in shaping the future of AI at Twilio, and you will have the support and resources needed to innovate and excel.
Responsibilities
In this role, you’ll:
Develop and Deploy AI/ML Models: Build and deploy machine learning models by leveraging NLP, recommendation systems & Gen AI-powered applications, to production environments, ensuring they meet the diverse needs of Twilio's verticals and customer base.
Collaborate Across Teams: Work closely with product, program, analytics, and engineering teams to implement and refine machine learning, statistical, and forecasting models that drive business outcomes.
Utilize Advanced Technical Stack: Leverage our technical stack, including Python, SQL, R, AWS (Sage maker, Lambda, S3, Kendra), MySQL, Air table, and libraries such as Pandas, NumPy, SciKit-Learn, XGBoost, Matplotlib, and Keras, to develop robust and scalable AI/ML solutions.
Integrate Enterprise Data Sources: Effectively utilize enterprise data sources like Salesforce and Zen desk to inform model development and enhance predictive accuracy.
Harness the Power of LLMs: Apply knowledge of Large Language Models (LLMs) such as OpenAI's GPT models, Claude, Gemini, Llama, Whisper, and Groq to develop innovative Gen AI use cases and solutions.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5+ years of applied ML engineering experience
Develop and Deploy AI Models: Build and deploy machine learning models leveraging NLP techniques and GenAI-powered applications, to production environments, ensuring they meet the diverse needs of Twilio's verticals and customer base.
Collaborate Across Teams: Work closely with product, program, analytics, and engineering teams to implement and refine machine learning, statistical, and forecasting models that drive business outcomes.
Utilize Advanced Technical Stack: Leverage our technical stack, including Python, SQL, R, AWS (Sagemaker, Lambda, S3, Kendra), MySQL, Airtable, and libraries such as Pandas, NumPy, SciKit-Learn, XGBoost, Matplotlib, and Keras, to develop robust and scalable AI/ML solutions.
Integrate Enterprise Data Sources: Effectively utilize enterprise data sources like Salesforce and Zendesk to inform model development and enhance predictive accuracy.
Harness the Power of LLMs: Apply knowledge of Large Language Models (LLMs) such as OpenAI's GPT models, Claude, Gemini, Llama, Whisper, and Groq to develop innovative GenAI use cases and solutions
Desired:
Familiarity with using LLMs (OpenAI, Claude, Gemini, Llama etc.), RAG, Agents, Model Fine-tuning, Few-shot prompting, Prompt Engineering.
Experience with Python-specific frameworks such as Llamaindex, Langchain, Streamlit, Gradio, FastHTML, Chainlit etc.
Research background & experience writing papers for top-tier peer-reviewed conferences or journals
Location
This role will be remote based in Canada, but is only eligible to be hired in the provinces of Ontario, Alberta and British Columbia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
*Please note this role is open to candidates outside of British Columbia. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in British Columbia. : CAD 172,800.00 - CAD 216,000.00 CAD
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until June 1st, 2025 but may change based on business needs.