Staff Legal Applications Analyst
To see similar active jobs please follow this link: Remote Development jobs
See yourself at Twilio
Join the team as our next as a Staff Legal Applications Analyst
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
As a Senior Legal Applications Analyst, you will be responsible for managing and resolving all system related issues. Working with current team members to provide daily support and delivering enhancements across the legal application landscape. There are a number of applications including (but not limited to) the following:
ONIT (Legal Matter Management);
Agiloft (Contract Lifecycle Management);
Persuit (RFP Tool);
Docusign (esignature);
Kodex ; and
Symphony (IP Portfolio Management).
Your role will involve analyzing legal processes, designing workflows, implementing and customizing ONIT solutions, and providing strategic insights to improve efficiency and compliance.
Responsibilities
In this role, you’ll:
Working with legal teams to provide end user support & customer services to provide daily support across the applications they use
Analyse business problems and requirements to propose technological solutions and oversee new enhancements using the current system landscape.
Serve as an expert in ONIT applications, specifically focusing on matter management modules and related functionalities
Oversee and manage legal matters using ONIT, including case intake, matter tracking, documentation, and reporting.
Supporting implementation, roll-out & adoption phases of transactional technologies, interacting internally with the business and working with vendors & coordinating complex projects
Troubleshooting & resolution of matter issues as these arise
Overview, co-ordinate & tracking project progress & workflow throughout the matter lifecycle
Provide timely and effective support to the Legal business team via Zoom, Slack, email, and other communication channels
Lead the configuration and customization of ONIT matter management modules to align with organizational needs and workflow
Create and maintain detailed documentation, including FAQs, troubleshooting guides, and best practices.
Analyze legal workflows and processes, identify areas for improvement, and propose technology based solutions to enhance efficiency and compliance.
Ensure the accuracy and integrity of legal data within ONIT matter management systems, implementing data governance best practices
Work in an AGILE manner as the team pivots to a SAFe working model with story intake, iteration planning and execution.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Bachelor’s degree in Legal Studies, Business, Information Technology, or related field. Advanced degree or ONIT certifications are a plus.
Minimum 3+ years experience in legal operations, matter management, or a similar role with a focus on ONIT applications or similar software
Proficiency in Legal applications, particularly matter management modules, configuration, and customization
Strong analytical skills with the ability to interpret complex legal data within Legal Matter Management systems
Excellent communication and interpersonal skills in English
Ability to troubleshoot technical issues and provide effective solutions
Detail-oriented with strong organizational skills
Teamwork-oriented with a strong focus on customer satisfaction
Comfortable to work across time zones – bulk of users in US region
Desired:
Extensive experience with ONIT applications in a legal environment
Previous experience in a senior or lead analyst role within legal operations using ONIT applications or similar
Experience in a US client-facing support role
AGILE or SAFe experience
Location
This role will be remote based in Ireland
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
Staff Legal Applications Analyst
To see similar active jobs please follow this link: Remote Development jobs
See yourself at Twilio
Join the team as our next as a Staff Legal Applications Analyst
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
As a Senior Legal Applications Analyst, you will be responsible for managing and resolving all system related issues. Working with current team members to provide daily support and delivering enhancements across the legal application landscape. There are a number of applications including (but not limited to) the following:
ONIT (Legal Matter Management);
Agiloft (Contract Lifecycle Management);
Persuit (RFP Tool);
Docusign (esignature);
Kodex ; and
Symphony (IP Portfolio Management).
Your role will involve analyzing legal processes, designing workflows, implementing and customizing ONIT solutions, and providing strategic insights to improve efficiency and compliance.
Responsibilities
In this role, you’ll:
Working with legal teams to provide end user support & customer services to provide daily support across the applications they use
Analyse business problems and requirements to propose technological solutions and oversee new enhancements using the current system landscape.
Serve as an expert in ONIT applications, specifically focusing on matter management modules and related functionalities
Oversee and manage legal matters using ONIT, including case intake, matter tracking, documentation, and reporting.
Supporting implementation, roll-out & adoption phases of transactional technologies, interacting internally with the business and working with vendors & coordinating complex projects
Troubleshooting & resolution of matter issues as these arise
Overview, co-ordinate & tracking project progress & workflow throughout the matter lifecycle
Provide timely and effective support to the Legal business team via Zoom, Slack, email, and other communication channels
Lead the configuration and customization of ONIT matter management modules to align with organizational needs and workflow
Create and maintain detailed documentation, including FAQs, troubleshooting guides, and best practices.
Analyze legal workflows and processes, identify areas for improvement, and propose technology based solutions to enhance efficiency and compliance.
Ensure the accuracy and integrity of legal data within ONIT matter management systems, implementing data governance best practices
Work in an AGILE manner as the team pivots to a SAFe working model with story intake, iteration planning and execution.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Bachelor’s degree in Legal Studies, Business, Information Technology, or related field. Advanced degree or ONIT certifications are a plus.
Minimum 3+ years experience in legal operations, matter management, or a similar role with a focus on ONIT applications or similar software
Proficiency in Legal applications, particularly matter management modules, configuration, and customization
Strong analytical skills with the ability to interpret complex legal data within Legal Matter Management systems
Excellent communication and interpersonal skills in English
Ability to troubleshoot technical issues and provide effective solutions
Detail-oriented with strong organizational skills
Teamwork-oriented with a strong focus on customer satisfaction
Comfortable to work across time zones – bulk of users in US region
Desired:
Extensive experience with ONIT applications in a legal environment
Previous experience in a senior or lead analyst role within legal operations using ONIT applications or similar
Experience in a US client-facing support role
AGILE or SAFe experience
Location
This role will be remote based in Ireland
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.