Solutions Architect - Telco

Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. Solutions Architects are the product advocates for GitLab’s Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.

The Solutions Architect helps drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, the Solutions Architect supports and enables successful adoption of the GitLab platform. Solutions Architects work collaboratively with GitLab’s customers across segments, Sales, Engineering, Product Management, and Marketing organizations.

We are looking for a Solution Architect specialising in the telecommunications sector to support our customers in the France region. You will leverage your deep industry knowledge and technical expertise to guide telco clients through the adoption of our platform, addressing complex network and operational challenges.

To learn more, see the Solutions Architect handbook

What you'll do

• Technical expertise: Engage with customers, both onsite and remotely, by providing technical expertise during the pre-sales process. The additional responsibility implies adopting a more mature consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance.

• Sales strategy: Collaborate with the sales team to go beyond support to formulate and execute a sales strategy to exceed revenue targets through the adoption of GitLab.

• Technical guidance: Be the Directly Responsible Individual (DRI) on Technical Close Plans and technical evaluations via POC/POV ownership, technical part of tender/audit support, and workshop design.

• Customer relationships: Build deep relationships with people within customer environments to enable them to be GitLab advocates.

• Customer feedbacks: Serve as the customer advocate to other GitLab teams, including Product Development, Sales, and Marketing.

• Market knowledge: Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners.

• GitLab knowledge: With comprehensive knowledge of the GitLab platform and associated technologies, educate customers of all sizes on the value proposition of GitLab while participating in discussions throughout the organization to ensure successful GitLab deployment.

• Growth & Development: Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others.

• Strategic Client Engagement: Run Value Stream Assessments in your account with support of a Senior SA leading the engagement

What you'll bring

• Experience with technical pre-sales or as a professional in the field of information technology

• Experience with modern software development or operations and their associated technologies

• Experience with cloud computing and related technologies and practices

• Understanding of the end-to-end software development lifecycle

• Understanding of continuous integration and continuous deployment

• Ability to travel if needed and comply with the company’s travel policy

• Proven experience in a similar role within the telecommunications industry

• Strong understanding of network management, telco operations, and regional regulatory frameworks

• Fluent in French and English

How GitLab will support you

• Benefits to support your health, finances, and well-being

• All remote, asynchronous work environment

• Flexible PTO (paid time off)

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and development budget 

• Parental leave

• Home office support

Hiring process

• Selected candidates will be invited to schedule a screening call with our Global Recruiters.

• Next, candidates will be invited to schedule a first interview with the SA team Manager.

• Candidates may be invited to schedule an interview with a Solutions Architect peer or other SA team Manager.

• Then, candidates will be required to deliver a demo of GitLab to a panel of Customer Success attendees using the Demo Guide.

• Candidates may be invited to additional interviews.

• Successful candidates will be made an offer after references are verified.