Solutions Architect

We are expanding our team and seeking a Solutions Architect (EMEA) to join our Professional Services organization. In this role, you will collaborate with cross-functional teams to bring new products and solutions to market, scope and plan technical engagements with clients, and support the strategic growth and operations of the Professional Services team. Your exceptional communication skills, leadership acumen, and technical expertise will be pivotal in helping Degreed solve high-complexity, low-precedence challenges for our clients.

The ideal candidate has experience working with client-facing professional services teams in high-growth environments, balancing advanced business acumen, exceptional communication skills, and deep technical expertise. You excel in ambiguity, enjoy tackling cross-functional challenges, and take a hands-on approach to driving action. You have scoped, designed, and implemented scalable processes and systems, influenced diverse stakeholder groups, and are deeply committed to ensuring customer success.

Key Skills

• Strong knowledge of API-based integrations, data mapping, and middleware solutions

• Proficiency in one or more programming languages (e.g., JavaScript, Python)

• 5+ years of technical expertise with hands-on experience in data transfer and integration protocols such as API, FTP, ETL, data warehouse & business intelligence tool integrations, and Single Sign On/SAML

• Exceptional communication skills, with the ability to translate technical details to non-technical stakeholders

• Strong problem-solving skills and the ability to work both independently and collaboratively

• High attention to detail and organizational skills.

Key Responsibilities

• Solution Design & Implementation: Analyze client requirements and business processes to architect and implement technical solutions tailored to their needs, leveraging the Degreed platform’s capabilities

• Professional Services: Serve as a technical subject matter expert while providing in-depth knowledge of Degreed’s architecture, integrations, and data analytics capabilities

• Client Engagement: Partner with clients from initial scoping through the implementation phase, ensuring a smooth handoff to the customer success and support teams

• Integration Strategy: Design and oversee integrations with third-party systems (LMS, HRIS, and others) to enhance client systems’ interoperability with Degreed

• Platform Strategy: Configure the Degreed platform for optimal functionality, including custom integrations, data feeds, and analytics reporting

• Documentation & Best Practices: Develop and maintain documentation on integration architectures, data flows, and platform configurations, establishing best practices

• Stakeholder Collaboration: Work closely with internal teams, including product, engineering, and customer success, to address client needs and inform product improvements

• Troubleshooting & Problem Resolution: Diagnose issues related to integrations, data flows, and other technical aspects, coordinating with support teams to implement solutions