ServiceNow Engineering Manager

HubSpot is looking for a ServiceNow Engineering Manager to join our Business Technology team.  In this role you will be a hands-on leader of our ServiceNow development team in its mission to grow the platform as the one stop for all HubSpotters’ help needs.  You will leverage your technical expertise to lead the team to design, implement and own innovative solutions that empower our diverse business partners, including Finance, Legal, Security, People Operations, Success and Sales to help drive operational efficiency and scalability within their operations.  

This role resides within our Employee Technology group which comprises Business Systems Analysts, System Engineers and administrators responsible for HubSpot's IT server and application infrastructure. 

In this role you will:

• Work with key stakeholders (process owners, service owners, Security, IT Infrastructure, IT Asset Management) to match requirements with platform capabilities.

• Participate in the full software development lifecycle, including requirements gathering and story creation all the way through to solution development and testing.

• Develop innovative solutions that deliver high value business outcomes.

• Collaborate with other ServiceNow engineers

• Support the platform to ensure stability, upgradeability, integrity and efficient operation of the platform.

We are looking for people who have:

• Valid ServiceNow Administrator certification

• Strong understanding of and experience developing for the ServiceNow platform

• Ability to build or modify scripts using Javascript, HTML or other languages as necessary

• Experience building new integrations with Integration Hub

• REST API experience or Scripted Web Services

• Excellent analytical and problem-solving skills

• Experience with Flow Designer

• Advanced oral, written and presentation communications including the ability to present technical information in a way that non-technical audiences will understand

• Experience with multiple ServiceNow platform products desired (ITSM, ITOM, ITBM, CMDB, GRC, Security Operations, CSM, Scoped/Custom Applications)

Key expectations of a ServiceNow Engineering Manager:

• Technical managers are actively involved as a player-coach in building secure, reliable, and scalable systems. They are curious and involved in the technology as well as the people on their teams.

• They have a strong vision for service delivery in a modern IT organization.  

• They think about and implement ideas to push teams to improve technically.

• They are responsible for the engineers on their team and provide mentoring, coaching, and feedback to help them grow and succeed in their role.

• They create and foster diverse teams and an inclusive culture.

Nice to have:

• Software development experience outside of ServiceNow

Cash compensation range: 119200-190700 USD Annually This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy. The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.