Senior UI/UX Designer

About The Job

Please be aware that we can only consider candidates that are currently located in the Netherlands for this position.

We’re looking for a Senior UI/UX Designer to join our product team and help craft a modern, intuitive interface for our next-gen B2B AI CX platform. You’ll play a key role in turning complex AI-powered workflows into clean, user-friendly experiences that empower customer support teams globally. From wireframes to high-fidelity prototypes, you’ll take ownership of end-to-end design in a fast-moving, collaborative environment. If you love simplifying complexity and designing delightful SaaS products, this role is for you.

Responsibilities

• Design & Prototype: Lead the creation of intuitive web-based interfaces in Figma — including wireframes, user flows, high-fidelity mockups, and clickable prototypes

• Translate AI Features into UX: Simplify AI-driven features (e.g., ticket automation, smart suggestions) into easy-to-use, user-centric designs

• Validate & Iterate: Run user interviews, usability tests, and design reviews to gather feedback. Iterate quickly to refine the experience

• Collaborate Cross-Functionally: Work closely with product managers and developers to align design with user needs and technical feasibility. Ensure pixel-perfect implementation of your designs

• Design System Ownership: Maintain and expand our scalable design system, defining reusable components and consistent visual language across the platform

• Stay Ahead: Stay up to date on the latest trends in UI/UX, AI, and data visualization. Continuously look for ways to elevate the user experience.

About you

• 5+ years of experience designing web-based B2B SaaS platforms

• Strong proficiency in Figma (components, variants, libraries)

• Ability to rapidly prototype using HTML/CSS

• Experience conducting user research and usability testing

• Portfolio showcasing complex, data-rich interface design

• Excellent communication skills in English

• Comfortable working in Agile product teams\

• Experience designing websites or applications that incorporate GenAI or AI-driven functionality

• Familiarity with front-end frameworks (especially C#, Blazr Web assembly, MudBlazr)

• Knowledge of CRM systems like Zendesk or Salesforce

• Degree in Design or related field

• Experience with B2B marketing or designing for B2B audiences.

Technical Requirements 

• A minimum internet speed of 10 Mb/s download and 10 Mb/s upload internationally.   

• A minimum of 8 GB RAM   

• A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer 

• An Intel Core i5-8260U or better/similar.

• A smartphone usable for two-factor authentication that runs at least:

  • Android 8.0 or newer

  • Apple iOS 15.0 or newer 

We Offer

• The flexibility to work 100% remotely with no wasted commute time and travel costs 

• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients 

• A diverse and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness 

• Innovative digital tools, and continuous opportunities for learning and development 

• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few 

• Location-specific benefits

• Hybrid Work Model: Enjoy a flexible work culture with 2-3 days in the office

• Dynamic Work Environment: Be part of a team that's pushing the boundaries of data and AI in the customer experience industry

• Professional Growth: Opportunities for continuous learning, development, and career advancement

• Collaborative Culture: Join a diverse team that values open communication, mutual respect, and shared success

• Impact: shape a market leading AI CX product.