Senior Support Engineer ll
Job Description:
As a Senior Support Engineer you will be a part of our Support Services team that is 100% Remote working on a global team. You will be responsible for maintaining and managing Postgres databases, partnering closely with our clients by providing guidance, support and execution following best practices.
What your impact will be
Work directly with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products
Collaborate with, and mentor, junior support engineers to triage issues; create reproducible test cases; file engagements and collaborate with development teams; design and submission of patches when possible
Collaborate with Development resources, many of whom are core members and major contributors to the PostgreSQL community; collaboration may include needs such as identification of enhancement requests or defects to existing product capabilities, design and test of patches where possible, or performance analysis and solutions interoperability.
Serve as the primary point of contact to premium customers
Document solutions, procedures, and standards for customers as well as for internal use
EDB professional-level certification will be provided
Act as a Support Services representation to the Postgres Community - this component is not limited to the attributes of Support Services, but provides a conduit into the Postgres Community, and vice versa, by which the individual can maintain their presence and link issues or interests where they may be commonly held.
What you will bring:
7+ years of significant PostgreSQL experience or equivalent knowledge
Bachelor's degree in Computer Science or equivalent knowledge
Working knowledge of PostgreSQL third-party tools (i.e., pgpool, slony, pgbouncer, etc.)
Outstanding communication skills (both written and verbal)
Exceptional problem-solving skills for abstract and complex issues
Quick-thinking, able to work well under pressure
Adept at documenting efforts, actions, and results
What will give you an edge:
Experience with Oracle, SQL Server, MySQL, or MongoDB
Experience with Docker & Kubernetes
Experience with orchestration & deployment tools such as:
Ansible, Chef, Puppet, Terraform
Experience in clustering and availability solutions
Experience with one or more of the major cloud providers
Amazon Web Services & RDS, Microsoft Azure & PostgreSQL for Azure, Google Cloud Platform & CloudSQL
Experience with Zookeeper or Kafka
Experience in scripting
Experience in application debugging and error-tracing
Senior Support Engineer ll
Job Description:
As a Senior Support Engineer you will be a part of our Support Services team that is 100% Remote working on a global team. You will be responsible for maintaining and managing Postgres databases, partnering closely with our clients by providing guidance, support and execution following best practices.
What your impact will be
Work directly with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products
Collaborate with, and mentor, junior support engineers to triage issues; create reproducible test cases; file engagements and collaborate with development teams; design and submission of patches when possible
Collaborate with Development resources, many of whom are core members and major contributors to the PostgreSQL community; collaboration may include needs such as identification of enhancement requests or defects to existing product capabilities, design and test of patches where possible, or performance analysis and solutions interoperability.
Serve as the primary point of contact to premium customers
Document solutions, procedures, and standards for customers as well as for internal use
EDB professional-level certification will be provided
Act as a Support Services representation to the Postgres Community - this component is not limited to the attributes of Support Services, but provides a conduit into the Postgres Community, and vice versa, by which the individual can maintain their presence and link issues or interests where they may be commonly held.
What you will bring:
7+ years of significant PostgreSQL experience or equivalent knowledge
Bachelor's degree in Computer Science or equivalent knowledge
Working knowledge of PostgreSQL third-party tools (i.e., pgpool, slony, pgbouncer, etc.)
Outstanding communication skills (both written and verbal)
Exceptional problem-solving skills for abstract and complex issues
Quick-thinking, able to work well under pressure
Adept at documenting efforts, actions, and results
What will give you an edge:
Experience with Oracle, SQL Server, MySQL, or MongoDB
Experience with Docker & Kubernetes
Experience with orchestration & deployment tools such as:
Ansible, Chef, Puppet, Terraform
Experience in clustering and availability solutions
Experience with one or more of the major cloud providers
Amazon Web Services & RDS, Microsoft Azure & PostgreSQL for Azure, Google Cloud Platform & CloudSQL
Experience with Zookeeper or Kafka
Experience in scripting
Experience in application debugging and error-tracing