Senior Solutions Consultant

Do you have a passion for solving customer problems? Do you thrive in a fast-paced, competitive, team-oriented, start-up environment? We are looking for a motivated and customer-focused Solutions Consultant to join our team! The right candidate will have advanced experience as a Contact Center Solutions Architect with a proven track record of assisting sales with navigating large enterprise deals.

Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, NE, NC, NJ, PA, TN, TX, VA 

Why work for SuccessKPI:   

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work   

• Opportunity to work for a fast-growth global company in the rapidly growing analytics space  

• Opportunity for career development and growth opportunities as we grow and scale   

• Opportunity to build industry relationships and work alongside seasoned industry experts   

• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!  

What You’ll Do:    

• Run discovery workshops with business users to uncover gaps and opportunities for improvement, identifying specific use cases that are relevant to the customer 

• Partner closely with sales teams through the presales process, including delivering value-based product demonstrations for customers, partners, and prospects; responding to bids, Requests for Proposals (RFPs), and related requests; and assisting in building a compelling business case for customers 

• Create and present a customized demo around customers’ use cases, business objectives, and competitive differentiators 

• Find creative solutions to solve unique business problems 

• Partner closely with cross-functional teams (i.e. sales, product, and services) to support best practices, resolve technical concerns, identify feature requests, and track bugs 

• Create and manage proof of concepts and manage customer expectations 

• Representing the company at various conferences and events 

• Respond to RFP requests and work closely with product management, marketing, and sales 

  What You’ll Bring: 

Required qualifications to be successful in this senior role: 

• BS or BA Degree or equivalent experience

• 9+ years of experience with one or more Contact Center as a Service (CCaaS) platforms, specifically including Genesys Cloud, Amazon Connect, LiveVox, UJET, or TalkDesk required

• 5+ years of experience with Business Intelligence (BI), analytics, quality management, or operations management tools in a contact center environment 

• Experience with multiple customer interaction channels, including IVRs, inbound/outbound voice, email, chat, SMS, and social 

• Experience in a consultative approach to customers in a presales or customer-facing role for a SaaS company preferred 

• Excellent interpersonal, communication, persuasion, presentation, and writing skills 

• Must be willing to work in a fast-paced startup environment 

• Ability to travel to partner and customer locations when required 

• Ability to put the customer first 

• Goal-oriented winning mindset and hardworking attitude 

• Desire and ability to work in a high-growth start-up environment requiring flexibility and ingenuity

SuccessKPI Benefits:

• Virtual Work opportunity

• Opportunity to work and help shape a fast-growing company

• Medical, Dental, and Vision Insurance

• Stock Option Plan

• Open Time Off

• Paid parental leave for birth, adoption, and fostering

• 11 paid Company holidays

• 401k Savings Plan – with employer match

• Basic Life Insurance provided at no cost to you

• Accidental Death & Dismemberment Insurance coverage

• Long-Term Disability Insurance

• Short-Term Disability Insurance

• Life-Work Balance

• Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges.

• Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves