Senior Salesforce Administrator

THE CHALLENGE

There are exciting things going on behind the scenes at Eventbrite. Our product and business strategy continue to evolve and expand, and our team is evolving its capabilities to ensure that our internal systems and processes evolve to meet the business's growth demands.

You will be joining a highly visible team that serves as the backbone for the revenue engine and contributes to shaping our technology strategy and delivering profitable business outcomes.

We are looking for someone who thrives in a fast-paced and collaborative environment, loves problem-solving, builds for scale, and wants to join our team.

THE TEAM

The GTM Business Systems Team is responsible for providing thoughtful solutions to solve our stakeholders' challenges.  We are passionate about GTM tools and align ourselves as the trusted advisor to our business and specifically to our stakeholders.  Our focus goes beyond the day-to-day support of user requests and platform management and reaches into being proactive in thought leaders in which tools Eventbrite should leverage and how they should be leveraged to support our Go-To-Market strategy.

THE ROLE

The Senior Salesforce Administrator will have a deep understanding of our current setup and business objectives, and proactively identify opportunities for optimization. They will drive platform governance, liaise with stakeholders, and assist with change management as solutions are assessed, implemented, and, when necessary, not implemented. They will translate technical information into stakeholder terms, and clearly explain design options and the potential impact.

• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

• Sandbox environment management

• Experience with basic Triggers/Apex Code

• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

• Manage integrations with third-party tools and applications to ensure seamless data flow and connectivity with Salesforce (ex:  Hubspot, ZoomInfo, Gong, Ambition, Groove)

• Understand data management to improve Salesforce data quality and the impact to the platform and end users.

• Proactive system maintenance, including Security & User Reviews, Release Updates, analyze system gaps, troubleshoot issues, and implement solutions to enhance efficiency, data cleanliness, and reporting measures.

• Contribute to the platform roadmap and define priorities, liaising with stakeholders.

• Platform support/management of other applications that integrate with Salesforce or support the GTM Teams (Hubspot, Genesys, Groove, etc.)

• Address Production Support Requests, including bugs and enhancements

• Gain a deep understanding of Eventbrite’s Salesforce configurations, integrations and GTM Tech Stack.

• Support QA, testing, and User Acceptance Testing.

• Be active within the Salesforce Community and remain up to date on the latest features and functionality.

THE SKILLSET:

• 5+ years of experience supporting the Salesforce platform

• Certified Salesforce Administrator and/or Certified Salesforce Platform App Builder

• Experience with Salesforce (Sales Cloud, Service Cloud) and connected apps

• Experience supporting other GTM Tools (HubSpot, Groove, Churnzero, Conga, Docusign, etc.)

• Strong knowledge of Lightning interface and Flow Automation

• Excellent communication skills (verbal and written) and the ability to explain technical solutions in nontechnical language

• Understanding of business analysis and the ability to document processes and technical functionality

• A strong customer service mindset and desire to help solve problems

• Familiarity with Agile methodologies

BONUS POINTS:

• Certified Salesforce Advanced Administrator, Certified Sales Cloud Consultant, Certified Service Cloud Consultant

• Knowledge of JIRA & Confluence

• Resourceful, self-motivated, and able to be successful in an entrepreneurial team-based environment