Senior Product Manager - Verification/KYC

What you will own:

As a Senior Product Manager for Verification at Zepz, you'll report to the Director of Product in our Identity domain. You will lead the strategy and execution for product features that enable Zepz to verify the identity of our customers and keep us in compliance with KYC and other regulations across our brands and geographic footprint. Your primary goals will include preventing duplicate accounts, enforcing KYC policies and helping customers verify their identity. You'll develop data-driven insights to guide decision-making, collaborate with cross-functional teams to execute promotional strategies, and continuously refine our loyalty offerings. We are growing fast and are at a stage where we want to move fast with high stability, so you'll have to be comfortable with making progress with incomplete or imperfect information.

Key Responsibilities

• Develop and manage the product roadmap for KYC, Compliance, and Duplicate Account Prevention functions, aligning with company goals and regulatory timelines.

• Collaborate with cross-functional teams—including Engineering, Operations, Customer Support, and Data Analytics—to deliver compliant, efficient KYC solutions.

• Streamline and refine KYC workflows to improve verification success rates and minimize onboarding friction.

• Monitor industry trends and regulatory changes, translating insights into impactful product updates.

• Leverage data analytics to evaluate product performance, identify bottlenecks, and optimize KYC processes while ensuring privacy and security.

• Identify and mitigate KYC and compliance risks, proactively establishing safeguards.

• Manage third-party vendors, ensuring compliance and performance standards are met.

• Advocate for customer experience improvements that balance regulatory compliance with a seamless user journey.

• Ensure alignment with international financial regulations and standards.

What you bring to the table: 

• Proven experience in product management within fintech or a similar industry, with a strong focus on KYC, compliance, or risk management. You have a solid understanding of regulatory requirements and their impact on business processes and user experience.

• Extensive experience designing, implementing, and optimizing KYC and compliance processes in a global or highly regulated context.

• Strong analytical skills with proficiency in SQL, data visualization tools, and statistical analysis. You’re skilled at building data frameworks to monitor compliance efficiency and assess performance against industry standards.

• You’re naturally curious and proactive, willing to dig into data, systems, and tools—including writing SQL or working through code snippets— to find answers and insights quickly.

• Demonstrated ability to work effectively in cross-functional, remote team environments across global time zones. You are comfortable with asynchronous communication and collaboration.

• Clear and collaborative communication skills. You’ll be making complex tradeoffs involving regulatory compliance, user experience, and business needs, and sharing these insights thoughtfully with stakeholders at all levels.

• Experience leading cross-functional initiatives to deliver successful KYC or compliance solutions that meet regulatory and user experience requirements.

• Self-starter mentality with a bias for action and an ability to operate independently in a fast-paced, global environment.

• Proven track record of using data-driven insights to guide decision-making and strategic direction in KYC and compliance initiatives.

Bonus points if you have: 

• A degree (or equivalent experience) in a quantitative or technical field such as statistics, economics, engineering, or computer science.

• Great taste for building delightful user experiences

• A familiarity with regulatory requirements in international payments.

• Creativity, flexibility, and the ability to handle ambiguity gracefully.

• A familiarity with any of the communities we serve