Senior Product Manager PRM - Reporting & Insights

We’re looking for an experienced and collaborative Sr. Product Manager PRM, Reporting & Insights to join our Reporting team, which is primarily responsible for the suite of experiences that enable customers to effectively report on their coverage and PR efforts..

Reporting to our Sr. Director of Product, you’d join a 20-person Product team consisting of product managers, product operations, and product designers, all motivated to build a best-in-industry solution. As a Sr. Product Manager, you will collaborate cross-functionally with our tech teams to build industry-changing projects for how brands and agencies measure their impact in an evolving internet landscape.

What you’ll do:

• Partner with product leadership to establish, validate, and sell a strategy for Reporting & Insights at Muck Rack, ensuring customers can effectively report on their coverage

• Project manage all Reporting & Insights projects, from scope to release, partnering with UX, go-to-market, product marketing, and revenue stakeholders

• Explore innovative solutions for a market that’s ripe for innovation, advocating for new possible approaches to old PR problems, and demonstrate an openness for leveraging AI to shape workflows in ways that provide clear value

• Identify, track, and report back on key product health metrics to showcase the effectiveness of our roadmap and build decisions, and prioritize necessary follow-up work to close gaps

• Write clear requirements, and acceptance criteria to ensure tech teams have the clarity they need to deliver high quality outcomes for users and internal stakeholders

• Maintain the day-to-day backlog with the engineering teams, ensuring all tickets are prioritized and planned to meet targeted milestones

• Inform and manage project plans on more major projects to ensure cross-functional dependencies are known and tracked, and define and track progress against project OKRs

• Communicate effectively with team members and key stakeholders to achieve project goals and to identify and mitigate risks as they arise

• Analyze and monitor qualitative and quantitative data on Muck Rack to identify product opportunities or gaps that help us to develop world-class user experiences

How success will be measured in this role:

• Successful roadmap delivery: In collaboration with others, the right projects are built in an effective way, as demonstrated by key feature adoption metrics and impactful movement on health metrics

• Customer First: communicate effectively with customers and have an understanding of how to synthesize across multiple sources of user data and feedback, and creatively connect it to product strategy and development

• Relationships: build strong relationships cross-functionally and cross-departmentally to ensure successful feature adoption

If the details below describe you, you could be a great fit for this role:

• 4+ years product management, or equivalent professional SaaS experience in customer success, UX research, product operations, product marketing, or data analytics roles

• Proficiency in contributing to product development teams, from solution requirements to execution, and asynchronously breaking down product and technical requirements. Past experience with hybrid or distributed teams is a plus

• Experience in using product development tools (ex. JIRA, Shortcut or Linear), navigating product analytics (ex. Heap, Pendo), and collaborative tools (ex. Miro, FigJam, LucidCharts, etc.)

• Experience making sound and challenging prioritization decisions, and getting buy-in from all stakeholders related to that decision.

• Experience working on a reporting suite of tools in some capacity, understanding the complexities of data visualizations, building effective dashboards, underlying data cleanliness, and more

• Strong self-management practices with attention to detail

• Experience partnering strongly with customer success teams, and building up a strong knowledge of key pain points and opportunities

• Ability to distill business needs to support the product to meet those needs

• Experience working on a complex, data-rich platform

• Familiar with SQL queries with exploratory data analysis

• Experience performing quality assurance (QA) testing to evaluate functionality and catch issues before they reach production

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team

• A 45 minute zoom interview with the hiring manager 

• Peer interviews with several Product team members

• Final call(s) with executive team member(s) 

Salary

In the US, the base salary for this role is $131,000 - $145,000+, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.