Senior Messaging and Compliance Manager

Join us to Improve Health Equity for 5 Million People!

CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Powered by the Health Equity Engine™, the platform enables organizations to combine messaging, data, and interoperability to increase access to care, improve clinical outcomes, and address social drivers of health.

With 20 million patients reached since 2013, CareMessage is the only patient engagement solution proven to improve health equity at scale. The team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact. CareMessage is the partner of choice for organizations committed to advancing health equity.

Reporting to the Senior Director of Finance and working closely with the VP of Engineering and Chief Strategy Officer (CSO), our Senior Messaging and Compliance Manager will play a key role in advising and overseeing compliance at CareMessage. This individual will be responsible for creating and reviewing policies and documents that impact our compliance standing, auditing our processes, and assisting with maintaining and improving our posture with regards to regulations impacting CareMessage.

Due to the current nature of our business, our priority is on expertise in messaging regulations including 10DLC and TCPA, as well as their intersection with healthcare (HIPAA) and privacy (CCPA, etc.). This role will focus on interpreting the latest regulations, driving decisions on risk management, and collaborating across the organization to ensure adherence.

Requirements

• Possess comprehensive understanding of and remain current on key compliance mandates and legislation related to Voice/SMS messaging, Privacy, and Healthcare, including but not limited to: HIPAA, TCPA, STIR/SHAKEN, & other state mandated Privacy Acts such as CCPA, VCDPA, etc.

• Demonstrated experience with Project and/or Program Management in a cross-functional capacity

• Experience implementing these policies within a tech organization or applying them alongside software specifications

• Proven familiarity with contractual terms, language, and implementation

• Highly organized and detail-oriented, with strong emphasis on thoroughness

• Strong interpersonal skills with ability to interact and build rapport with executive-level external clients and internal stakeholders

Preferred Experience

• Legal background

• Experience working closely with Product Development functions (Product/Engineering)

• Experience working in the B2B SaaS space

Job Responsibilities

• Remain up-to-date on new regulations in our space that have ramifications for our product, business, and/or customers and their patients

• Proactively enhance compliance and mitigate risks through regular internal trainings, audits, risk analyses, and relationship management with eternal SMEs, industry groups, and legal counsel

• Provide internal- (e.g. product discussions) and external-facing (e.g. customer) communications to ensure awareness and adherence with all compliance regulations

• Draft, edit, review and interpret Contracts, Policies, Business Associate Agreements, Terms of Service, and other similar contractual documents, through the lens of compliance considerations and mandates

• Manage any investigations or audits in a timely manner

Within 1 Month you'll

• Gain a foundational understanding of our business, customers and patients

• Meet all key internal stakeholders and begin to understand and assess our Compliance policies and protocols

• Establish meetings and connection points with key external stakeholders

Within 3 Months you'll

• Perform a gap assessment of Compliance policies and protocols and work with VP of Engineering, Chief Strategy Officer, and Senior Director of Finance to develop roadmap of preliminary findings

• Create systems for maintaining awareness of and communicating key industry updates regarding relevant compliance changes

• Take over responsibility for Compliance responsibilities covered (or not covered) by other team members 

Within 6 Months you'll

• Display strong leadership in the area of compliance having established strong rapport with all internal and external stakeholders

• Own the review of all contracts, agreements and documents with compliance-related impact 

• Establish a clear process and cadence with Product, Engineering, Finance, and other relevant functions to maintain an ongoing adherence to all related compliance topics

$145,000 - $169,500 a year

Compensation Details

For this position we are considering candidates at two different levels. For those more mid-career at what we would classify as the L2 level, it's likely that they have held one or more legal and/or compliance-related roles with relevant industry experience. We are also considering candidates at the later career L3 level, and would expect such candidates to have held multiple legal and compliance-related roles for several years in the Healthcare and/or Messaging spaces, and to be extremely proficient in their craft and able to both lead a function as well as do the work directly.

During the interview process we will determine the candidates leveling based on experience and interview results. Our salary allocation for the L2 role is $145,000/year. The salary for the L3 role is $169,500/year. Due to the nature of this role, this position is open to USA based applicants only.

Note: If you don’t fit this description perfectly (in particular, if you come from an under-represented group), but you would consider yourself Mid-career, Senior or Director Level Compliance Specialist, Counsel, or Manager, please apply!

We believe in equal work for equal pay. All team members performing the same role at the same level are paid the same regardless of where they are in the world.

Working at CareMessage

We take care of our employees by offering competitive salaries and benefits packages. We ensure our team feels cared for so that we, in turn, can help support our safety net organizations and underserved populations.

We compensate fairly and equitably

Flexible work hours; fully remote team

We believe in equal work for equal pay: all team members performing the same role at the same level are paid similarly, regardless of where they are in the world

Paid parental leave for biological and adopted children

We give you time off to thrive

Half-day Fridays, every Friday

18 paid company holidays, including a one week mid-year and one week end-of-year break

9 wellness days to be used for self-care- or anything that comes up in life

15 days of PTO

1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter

We support your health, wellness, and growth

Generous medical, dental, and vision insurance for employees and their families

Health Savings Accounts and Flexible Spending Accounts

401k retirement plan

Short & long-term disability insurance

$100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources

PerkSpot: Instant access to discounts on products & services from hundreds of vendors

Annual budget for professional and personal development (webinars, online courses, books, and more)

Volunteerism incorporated in onboarding and encouraged on an ongoing basis