Senior Manager, Global Billing Operations

Grafana is looking for a driven, high performance Senior Manager, Global Billing Operations to lead the order to cash operational processes. Reporting to our Senior Director, Accounting, this is an opportunity to join a fast growing startup and play a driving role in our accounting and financial operations. 

The ideal candidate will have experience managing a high growth AR function and enjoys working in a fast-paced environment. The individual will be a proven people manager who loves to scale organizations. 

Responsibilities:

• Manage our worldwide order to cash process from start (deal close) to finish (collections)

• Lead, develop, and grow our order to cash team of 4

• Administer the Accounts Receivable subledger within Netsuite in accordance with U.S. GAAP

• Accountable for general ledger completeness & accuracy for all receivable accounts

• Ensure accuracy of P&L by approving referral fees

• Account for and forecast cash collections 

• Drive operational efficiencies by automating our processes

• Work cross functionally to lead process improvements

• Lead a collections motion that ensures we’re exceeding customer expectations while meeting our cash forecasts

• Generate timely invoices in accordance with signed order forms

• Oversee daily collections effort including enhancing our collections and communication policy

• Proactively drive the billing process for the team and prepare analysis as required

• Assist in analyzing and reconciling customer accounts

• Own billing inbox, ensuring timely processing and responses to internal and external inquiries

• Implement and document processes and procedures as business needs evolve

• Responsible for all receivable related accounts for quarterly and annual audit requirements

• Support cross-functional efforts and build relationships with other teams including Accounting, FP&A, Customer Success, Deal Desk, and Legal

• Perform special, ad-hoc projects in Accounting/Finance as requested

Requirements:

• BS or AA Degree in Accounting or related field

• Proficient in working with Salesforce

• Excellent computer skills with MS Office Software, Excel, Word, and Powerpoint; and independently take ownership to manage assigned projects

• Analytical problem-solving skills and a keen eye for detail

• Strong oral and written communication skills and customer service skills is required, as well as eagerness to learn and take on challenges in a rapidly growing and dynamic environment

• Team player and effective communicator with all levels of management and organizations.

• Proactive, self motivated with the ability to manage priorities and execute in a fast-paced environment with attention to detail.