Senior Manager, Disputes
To see similar active jobs please follow this link: Remote Management jobs
The Senior Disputes Manager plays a central role at Checkr. Dispute Investigations is primarily responsible for ensuring maximum possible accuracy on completed background checks disputed or questioned for inaccuracies by the candidate. The team reviews records disputed by a candidate and determines if record(s) are accurate or if they should be reported/revised by checking various aspects of the report. The team reviews disputes for MVR (Motor Vehicle Reports) and Non MVR, to determine if the dispute is necessary/accurate, files a dispute when appropriate, then investigates all the reported inaccuracies.
This senior management position requires a candidate with strong communication and interpersonal skills, a desire to coach and develop people, excellent problem-solving skills, the ability to practice divergent and critical thinking, and a solid analytical and data-driven approach to their work. You will become part of a hard-working, scrappy team creating a new quality standard in the background screening industry. The Disputes Team consists of two units, the Dispute Intake team & the Investigations team.
Responsibilities:
Oversee a team of 45+ ICs and Managers located in the United States. Potential for launching a new team in Chile within 2023.
Grow, develop, and engage 6-8 direct reports (Associate Managers & Managers) within our growing Disputes team.
Work with the Dispute Intake & Investigations Ops Management team to support the team through feedback and coaching, performance management, conducting annual performance reviews, and managing the team's day-to-day operational tasks.
Work cross-functionally with teams within the Compliance Operations org and groups/individuals outside of our org, such as various Product/Eng, Customer/Candidate Support, different Data teams, Legal, People Operations, and more.
Oversee and manage both the Dispute Intake & Investigations team strategy by developing, organizing, and managing your team's productivity targets, OKRs, Goals, KPIs, and Product improvements that will drive success toward our annual company goals.
Develop, manage, and iterate on operational process improvements that will drive KPIs, success metrics, and efficiencies across your team(s).
Leverage data to synthesize recommendations and share with various management teams and other key stakeholders to drive a collaborative culture within a co-geographic team and a high employee satisfaction rate.
Build a strong relationship with other Compliance Ops stakeholders such as Quality Assurance Senior Management, Shared Services Senior Management, and the Director of Compliance Ops (whom you will report).
What you bring:
5+ years of professional experience, with a focus/experience in operations, support, risk, fraud, audits, compliance, or trust & safety, is preferred.
Ideally, 2+ years of leading and coaching a team with a track record of building rapport and learning the nature of the team's day-to-day work
This person needs a high level of analytical and data-driven thinking. Utilizing data and research to make strategic and informed decisions.
When it comes to problem-solving, this person needs to think outside the box, utilizing both divergent and critical thinking skills—finding multiple solutions to problems that already have accepted solutions. i.e., improving a process or operation to be more efficient or adaptable.
Effective and timely communicator. Strong verbal and written communication skills are a must, along with an ability to provide feedback, coaching, and direction to individual contributors. In addition, they must be confident and comfortable in leadership meetings and have the ability to communicate effectively and transparently with the estaff.
Have strong project management and organizational skills, as well as experience leading large projects that involve various direct reports AND peers within the org.
Relationship management skills - building and fostering effective working relationships with your team and other key stakeholders across Checkr.
What you get
A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to 25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend
One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. The salary range for this role is $92,654 to $192,855. Equal Employment Opportunities at Checkr
Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.
Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
#LI-Remote
Senior Manager, Disputes
To see similar active jobs please follow this link: Remote Management jobs
The Senior Disputes Manager plays a central role at Checkr. Dispute Investigations is primarily responsible for ensuring maximum possible accuracy on completed background checks disputed or questioned for inaccuracies by the candidate. The team reviews records disputed by a candidate and determines if record(s) are accurate or if they should be reported/revised by checking various aspects of the report. The team reviews disputes for MVR (Motor Vehicle Reports) and Non MVR, to determine if the dispute is necessary/accurate, files a dispute when appropriate, then investigates all the reported inaccuracies.
This senior management position requires a candidate with strong communication and interpersonal skills, a desire to coach and develop people, excellent problem-solving skills, the ability to practice divergent and critical thinking, and a solid analytical and data-driven approach to their work. You will become part of a hard-working, scrappy team creating a new quality standard in the background screening industry. The Disputes Team consists of two units, the Dispute Intake team & the Investigations team.
Responsibilities:
Oversee a team of 45+ ICs and Managers located in the United States. Potential for launching a new team in Chile within 2023.
Grow, develop, and engage 6-8 direct reports (Associate Managers & Managers) within our growing Disputes team.
Work with the Dispute Intake & Investigations Ops Management team to support the team through feedback and coaching, performance management, conducting annual performance reviews, and managing the team's day-to-day operational tasks.
Work cross-functionally with teams within the Compliance Operations org and groups/individuals outside of our org, such as various Product/Eng, Customer/Candidate Support, different Data teams, Legal, People Operations, and more.
Oversee and manage both the Dispute Intake & Investigations team strategy by developing, organizing, and managing your team's productivity targets, OKRs, Goals, KPIs, and Product improvements that will drive success toward our annual company goals.
Develop, manage, and iterate on operational process improvements that will drive KPIs, success metrics, and efficiencies across your team(s).
Leverage data to synthesize recommendations and share with various management teams and other key stakeholders to drive a collaborative culture within a co-geographic team and a high employee satisfaction rate.
Build a strong relationship with other Compliance Ops stakeholders such as Quality Assurance Senior Management, Shared Services Senior Management, and the Director of Compliance Ops (whom you will report).
What you bring:
5+ years of professional experience, with a focus/experience in operations, support, risk, fraud, audits, compliance, or trust & safety, is preferred.
Ideally, 2+ years of leading and coaching a team with a track record of building rapport and learning the nature of the team's day-to-day work
This person needs a high level of analytical and data-driven thinking. Utilizing data and research to make strategic and informed decisions.
When it comes to problem-solving, this person needs to think outside the box, utilizing both divergent and critical thinking skills—finding multiple solutions to problems that already have accepted solutions. i.e., improving a process or operation to be more efficient or adaptable.
Effective and timely communicator. Strong verbal and written communication skills are a must, along with an ability to provide feedback, coaching, and direction to individual contributors. In addition, they must be confident and comfortable in leadership meetings and have the ability to communicate effectively and transparently with the estaff.
Have strong project management and organizational skills, as well as experience leading large projects that involve various direct reports AND peers within the org.
Relationship management skills - building and fostering effective working relationships with your team and other key stakeholders across Checkr.
What you get
A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to 25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend
One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. The salary range for this role is $92,654 to $192,855. Equal Employment Opportunities at Checkr
Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.
Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
#LI-Remote