Senior Configuration Engineer

Configuration Engineers are responsible for configuring the application to requirements requested by Implementation Specialists/Consultants. These activities include: configuring the software through the user interface, through back-end databases, scripts and via software tools; tracking, managing and providing regular updates on the progress of requests, consulting on best practice configuration and keeping up to date on processes, tools and functionality. 

What you'll do:

• Understand the business requirements outlined in each request to create the most optimal solution

• Configure the product to meet the complex needs and requirements of the customer (using Java, Python, JSON, Groovy, Jenkins, GitHub etc.)

• Collaborate with project managers and customers to ensure SLAs are met and quality of configuration is maintained

• Assist the project managers to gather requirements and consult with customers on the most optimal solution when required

• Mentor other analysts and assist them with solution design and troubleshooting

• Conduct peer reviews of configuration work completed by other analysts to ensure quality based on the original specifications

• Use case tracking systems to track and manage requests

• Provide excellent customer service to customers by phone, email and Salesforce

• Acquire technical product knowledge through training, self-directed research and testing, and internal consultation

• Test completed configuration to ensure solutions meet the original request

• Proactively provide updates to project managers and follow up with customers where needed on active requests

• Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities with colleagues

• Key resource on implementations that are identified as higher-revenue, sensitive, complex and/or strategic

• Recognize best practice improvements and offer suggestions for new best practices

• Recognized SME within the implementation team on at least one specific module

• Assist Configuration Analysts I & II with complex functions and database queries

• Collaborate with the various product teams to understand new functionality and assist in documenting the implementation process

• Evaluate existing internal business processes, anticipate new requirements and identify areas for improvement

Education and Experience

• Bachelor’s degree in Computer Science or related field, or equivalent years’ experience

• 3 years’ experience in customer service, support, web design/development or related role

• 3+ years’ experience with Object Oriented Java experience in a technical environment

• 3+ years’ experience in SQL in a Production environment

• 2+ years’ experience with Java, Python, JSON

• Knowledge of enterprise-level financial applications

• Without Bachelor’s degree: Minimum of 4 years’ experience in customer service, support, web design/development or related role; Strong knowledge and 3 years’ experience using Java, Python, Groovy, JSON, SQL

• Experience using Salesforce

• Certifications: None required

What we are looking for:

• Critical thinking and problem-solving ability

• Ability to work in a fast-paced, deadline-driven environment under close supervision

• Strong interpersonal communication skills (written and verbal); ability to explain technical concepts to non-technical users

• Balance multiple concurrent requests within set workload expectations

• Strong knowledge of business productivity software such as word processor and spreadsheet programs required, along with automation software experience

• Learner’s mindset with drive and ability to consistently improve knowledge and abilities

• Ability to apply analytical skills to validate results and troubleshoot issues using database queries

• Effectively communicate insights and proposals to cross-functional team members and management and logs