Sales Support Specialist

See yourself at Twilio

Join the team as Twilio.org’s next Sales Support Specialist.

About the job

Twilio.org fuels communication that gives hope, power, and freedom to people that need it most, when they need it most. We do that by reducing the friction for organizations to connect with the people they serve. We are seeking a Sales Support Specialist on Twilio.org to join the Strategic Sales team who will work with the world’s leading nonprofits, public sector, healthcare and social enterprises to help them unlock communication strategies that drive impact and revenue. 

We’re looking for a hungry and ambitious individual who has a passion for communications, a desire to deliver positive customer outcomes, and wants to be a part of a world-class sales organization. The Sales Support Specialis will serve as a strategic operational partner to Strategic Account Executives, acting as the glue between multiple functions across the organization to drive sales cycles and support customers in their digital transformation initiatives. SSS’s bridge sales and key support teams (Finance, Deal Strategy, Legal, Support, Carrier Relations, etc.), leveraging their expertise in procurement and legal processes to facilitate seamless transactions and achieve mutually beneficial outcomes.

Responsibilities

In this role, you’ll:

• Assist with Pricing and Deal workflows

  • Prepare Pricing and Deal Structure, use and master internal pricing tools

  • Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct

  • Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc

• Oversee and maintain CRM records

  • Account Data/Ownership queries: Account consolidation, SID movements 

  • Updating account, opportunity, contact, and lead level data

• Be an Internal liaison:

  • For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tickets

  • Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork is completed and represented accurately. You will deal with people, data sets and processes.

• Build and Present Customer Contracts: 

  • Willingness and ability to hop on customer calls along with an AE to:

  • Explain and present on aspects related to above

  • Preparation for sales meetings and conducting AE research (<10% of time)

• Supporting Team Success:

  • Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years of sales support, sales, customer success, or account management experience

• Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team. 

• You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems.

• Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates) 

• Ability to advocate for customer internally with cross-functional stakeholders

• Extreme attention to detail on written and verbal communications

• Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation

• Ability to prioritize and multi-task

• Bachelor's Degree or equivalent years of experience required.

Desired:

• Experience as a government contractor or working with government or public sector accounts

• Knowledge in CPaaS and telecom is a plus

Location

This role will be remote in based in Ontario, British Columbia or Alberta, Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in British Columbia. : $66,700 - $83,400.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.