Sales Support Specialist

See yourself at Twilio

Join the team as our next Sales Support Specialist.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

Twilio is looking for a Sales Support Specialist to join the Communications Strategic Sales team. We’re looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle.

Responsibilities

In this role, you’ll:

• Assist with Pricing and Deal workflows

  • Prepare Pricing and Deal Structure, use and master internal pricing tools

  • Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct

  • Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc 

• Oversee and maintain CRM records

  • Account Data/Ownership queries: Account consolidation, SID movements 

  • Updating account, opportunity, contact, and lead level data

• Be an Internal liaison: 

  • For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix

  • Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will deal with people, data sets and processes.

• Provide Customer support: 

  • Willingness and ability to hop on customer calls along with an AE to:

  • Explain and present on aspects related to above

  • Preparation for sales meetings and conducting AE research (<10% of time) 

• Supporting Team Success: 

  • Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years of sales, customer success, or account management experience

• Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team. 

• You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems.

• Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates) 

• Ability to advocate for customer internally with cross-functional stakeholders

• Extreme attention to detail on written and verbal communications

• Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation

• Ability to prioritize and multi-task

• Knowledge in CPaaS and telecom is a plus

• Bachelor's Degree or equivalent years of experience required.

Location

This role will be remote and based in Canada.

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The estimated pay ranges for this role are as follows:

• Based in British Columbia. : 66,700 CAD - 83,400 CAD

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.