Sales Operations Specialist

Headquarters: Europe 
URL: https://www.surfoffice.com/

About Surf Office

Surf Office is a European-based facilitator of productive, authentic and effortless company retreats. Our clients include Google, Stripe, Invision, Automattic and Shopify.
 

We are a young fast-growing startup disrupting a niche of the incentive travel market using proprietary technology.
 

We are an international team working remotely. You can work from anywhere and are looking to fill this role with candidates from both the European and the US time zones. We are looking for people who are self-organized and with strong work ethics.
 

About the role

You will work in the collaboration with our sales and supply teams. This position will report directly to the Head of Expansion and you will be helping to find the best hotel venues for our customers.
 

You will be responsible for supporting the Sales Team by efficiently managing customer requests, optimizing contact with our hotel partners, and generating fluency in operations and loyalty.
 

Surf Office is growing fast and this position is a key element in this journey.


What should you do?

• Gathering availability from our hotel partners
• Searching and onboarding hotel venues based on our criteria and guidelines
• Monthly and quarterly reporting

What do we expect from you?

• Active online person, customer-oriented, flexible availability
• Attention to detail
• Bilingual in English & Spanish (Portuguese is a plus)
• Good knowledge of geography
• Hospitality experience is a big PLUS
• Must have strong verbal and written communication skills + excellent spoken and written English
• You are based in the European or US time zones

What do you get from us?

• Competitive salary (Freelance contract)
• 100% remote work policy (async communication within the team)
• Flexibility to create a schedule around your lifestyle
• Working with hospitality leaders
• Company retreats
• Flexible vacation time

Our company values

• 1. Be transparent: We embrace open communication and talk not only about successes but failures too. We are transparent with our vendors and clients: no hidden costs, “no surprises” and always managing expectations. We are building a business based on trust.
  
   
• 2. Levelheadedness: We should be calm, considered, and thoughtful in our dealings with each other and the world at large. We don't act out of spite, we don't rush to judgment, we don't jump to conclusions. If someone disagrees with us or attacks us we listen, we think, and we respond calmly and clearly - directly addressing the idea or the situation, not the personality or the pressure.
  
   
• 3. Improve consistently: Trying new things, failing fast and iterate is part of our DNA. We understand that everything that we do is a constant iteration. One day we celebrate the success of something we launched and the next day we think about how to make it 3x better. We try to make radical improvements, not make something better by 5%. Every process, every product, every sentence on the website can be improved. We believe in fast iteration and constantly searching for customer feedback.
  
   
• 4. Be your weird self: We are a diverse team of different nationalities, living in different places. It's part of our culture and we try to leverage it. Each member of the team brings unique value to our product and the way we work.
  
   
• 5. Remote by default: Working in a remote team requires specific skills: We always try to be self-sufficient, take initiative and be creative in using technology. This also applies to the product we are building. When coming up with solutions we think about how we can remove friction and streamline solutions by providing top-notch virtual service.