Researcher - Developer Tools

The Figma Research team is hiring a seasoned researcher to embed with our Developer Tools team in driving scale, tapping new opportunities, and ensuring Figma continues pushing innovation in production tooling. Figma is used by so many of the leading software companies around the world, you will be uniquely positioned to advance the state of how product development works across the entire industry. The ideal candidate brings a deep passion for research and strategy, laddering key user needs to critical product decisions and broader business impact. Partnering with Product, Design, and Engineering, you will tackle our most high impact problems, influencing company strategy for both the short- and long-term.

This is a full time role that can be held from one of our US hubs or remotely in the United States but will require working Eastern Standard Time (EST) operating hours.

What you'll do at Figma:

• Help Figma grow and innovate by delivering strategic recommendations and materially influencing the vision and strategy across Figma’s current and future products

• Partner closely with product leads, designers, and engineers and serve an expert in developer tooling, workflows, and needs

• Break down complex business challenges into clear research plans; own the end to end research process to identify key opportunity areas and deliver meaningful impact to Figma’s business

• Leverage your product mindset and storytelling chops to influence product decisions, directly impacting product roadmaps 

• Advocate for the role of Research as a strategic partner in the business process, proactively identifying and prioritizing research for Developer Tools 

We’d love to hear from you if you have:

• 7+ years of experience in UX research or user insights at a high growth B2B SaaS company 

• Previous experience working on developer tools or technical products with similar scale and complexity as Figma

• Expertise in utilizing a variety of research methodologies, including qualitative and quantitative techniques, to address product challenges spanning from opportunity identification, concept testing, to feature iterations.

• Demonstrated success in identifying assumptions that underpin key challenges, and creating right sized research approaches to test those critical assumptions. 

• Ability to balance speed and rigor, pivot directions, seek out new perspectives, receive feedback, and seek solutions in creative ways.

• A proven track record of gaining buy in from executive stakeholders and cross disciplinary partners, transcending mere research mechanics and findings to articulate a larger user story, and the “so what” to inspire action

• Ability to balance user research, strategy, business insights, team input, and intuition in decision-making processes

While it’s not required, it’s an added plus if you also have:

• Background in front-end development, comfortability or interest in writing and reviewing code.

• A familiarity and depth of experience using Figma’s products 

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.