Renewals Manager
Must speak native or fluent German
The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.
What you’ll do
Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
Execute the renewal process to ensure ARR is retained or expanded
Evaluate license usage and complete the true-up requirements
Understand and align customer’s business needs and goals to generate renewal quotes
Provide renewals administration support to Renewals Managers and Account Executives
Ensure that renewals are closed on a timely basis
Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
Ability to identify opportunity and customer level risk and coordinate the mitigation
Provide renewals coverage on larger, more strategic customers
What you’ll bring
Related sales or related customer experience (examples Account Management Renewals Manager, Customer Success)
Fluent/Proficient German language skill
Demonstrated progressive experience with B2B software sales
Experience with subscription GTM approaches for customer success management and renewals
Effective communicator, strong interpersonal and collaboration skills
Motivated, driven and results-oriented
Strong negotiation, presentation and closing skills
Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
You share our values, and work in accordance with those values.
Experienced in driving renewals with predictability and delivering to targeted gross retention rates
Experienced in managing a customer relationship from a similar role (e.g., Account Management, Renewals Manager, Customer Success)
Thanks to our Transparency value, you can see what we are working on in our Team page.
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
#LI-BC2
About the job
Apply for this position
Renewals Manager
Must speak native or fluent German
The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.
What you’ll do
Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
Execute the renewal process to ensure ARR is retained or expanded
Evaluate license usage and complete the true-up requirements
Understand and align customer’s business needs and goals to generate renewal quotes
Provide renewals administration support to Renewals Managers and Account Executives
Ensure that renewals are closed on a timely basis
Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
Ability to identify opportunity and customer level risk and coordinate the mitigation
Provide renewals coverage on larger, more strategic customers
What you’ll bring
Related sales or related customer experience (examples Account Management Renewals Manager, Customer Success)
Fluent/Proficient German language skill
Demonstrated progressive experience with B2B software sales
Experience with subscription GTM approaches for customer success management and renewals
Effective communicator, strong interpersonal and collaboration skills
Motivated, driven and results-oriented
Strong negotiation, presentation and closing skills
Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
You share our values, and work in accordance with those values.
Experienced in driving renewals with predictability and delivering to targeted gross retention rates
Experienced in managing a customer relationship from a similar role (e.g., Account Management, Renewals Manager, Customer Success)
Thanks to our Transparency value, you can see what we are working on in our Team page.
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
#LI-BC2