Professional Services Operations Manager
An Overview of the Role
As part of our Global Professional Services Operations team, you'll work with colleagues who are passionate about delivering customer value through operational excellence and innovation. We believe in empowering our team members to innovate, take ownership, and make a real impact on our business and our customers' success.
As the Professional Services Operations Manager, you'll be the architect of our operational ecosystem, orchestrating seamless connections between systems, processes, and people across the entire PS organization. From streamlining workflows to implementing transformative automation, you'll build and manage the operational foundation that enables our teams to excel while continuously improving our capabilities through strategic initiatives. This role goes beyond traditional operations – you'll drive global impact by designing scalable solutions that enhance efficiency and effectiveness, ensuring our Professional Services organization can deliver exceptional value while supporting rapid growth and adaptation to evolving customer needs.
What You’ll Do
Process Excellence
Architect innovative workflows that drive efficiency and scale across our PS organization
Spearhead high-impact improvement initiatives that directly enhance client experience
Build the operational foundation for our next phase of growth
Systems & Technology
Shape our technology ecosystem to power seamless service delivery
Lead strategic enhancement projects that transform how we operate
Partner with IT to create integrated systems that amplify team effectiveness
Automation & Innovation
Pioneer intelligent automation solutions that eliminate manual work
Discover and implement cutting-edge technologies that give us competitive advantage
Transform ideas into operational reality through technical partnerships
Change Leadership
Guide transformational initiatives that elevate our entire organization
Empower teams through engaging training and clear communication
Create the roadmap for successful adoption of new ways of working
Strategic Partnerships
Collaborate with PS leadership to turn vision into operational excellence
Build powerful cross-functional alliances across Sales, Finance and Delivery
Become the trusted operational advisor connecting PS with the broader organization
What You’ll Bring
7-10 years of progressive experience in operations, process management, or similar roles
Strong background in professional services operations or consulting environments
Demonstrated success in implementing process improvements and automation solutions
Experience with PSA tools (e.g., Kantata, FinancialForce, OpenAir) and CRM systems
Excellent analytical skills with ability to translate data into actionable insights
Exceptional project management capabilities with track record of successful implementations
Strong understanding of change management principles and methodologies
Outstanding communication and stakeholder management abilities
Bachelor's degree in business, operations management, or related field
You share our values, and work in accordance with those values.
Ability to use GitLab
Ability to travel if needed and comply with the company’s travel policy
Hiring Process
Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
Selected candidates will be invited to schedule a 30min screening call with one of our Global Recruiters
Next, candidates will be invited to schedule a first interview with the Hiring Manager
Next, candidates will be invited to interview with 2-5 teammates
There may be a final executive interview for any IC role
Additional details about our process can be found on our hiring page.
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Compensation
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.
Remote-Global
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range
$84,000—$180,000 USD
About the job
Apply for this position
Professional Services Operations Manager
An Overview of the Role
As part of our Global Professional Services Operations team, you'll work with colleagues who are passionate about delivering customer value through operational excellence and innovation. We believe in empowering our team members to innovate, take ownership, and make a real impact on our business and our customers' success.
As the Professional Services Operations Manager, you'll be the architect of our operational ecosystem, orchestrating seamless connections between systems, processes, and people across the entire PS organization. From streamlining workflows to implementing transformative automation, you'll build and manage the operational foundation that enables our teams to excel while continuously improving our capabilities through strategic initiatives. This role goes beyond traditional operations – you'll drive global impact by designing scalable solutions that enhance efficiency and effectiveness, ensuring our Professional Services organization can deliver exceptional value while supporting rapid growth and adaptation to evolving customer needs.
What You’ll Do
Process Excellence
Architect innovative workflows that drive efficiency and scale across our PS organization
Spearhead high-impact improvement initiatives that directly enhance client experience
Build the operational foundation for our next phase of growth
Systems & Technology
Shape our technology ecosystem to power seamless service delivery
Lead strategic enhancement projects that transform how we operate
Partner with IT to create integrated systems that amplify team effectiveness
Automation & Innovation
Pioneer intelligent automation solutions that eliminate manual work
Discover and implement cutting-edge technologies that give us competitive advantage
Transform ideas into operational reality through technical partnerships
Change Leadership
Guide transformational initiatives that elevate our entire organization
Empower teams through engaging training and clear communication
Create the roadmap for successful adoption of new ways of working
Strategic Partnerships
Collaborate with PS leadership to turn vision into operational excellence
Build powerful cross-functional alliances across Sales, Finance and Delivery
Become the trusted operational advisor connecting PS with the broader organization
What You’ll Bring
7-10 years of progressive experience in operations, process management, or similar roles
Strong background in professional services operations or consulting environments
Demonstrated success in implementing process improvements and automation solutions
Experience with PSA tools (e.g., Kantata, FinancialForce, OpenAir) and CRM systems
Excellent analytical skills with ability to translate data into actionable insights
Exceptional project management capabilities with track record of successful implementations
Strong understanding of change management principles and methodologies
Outstanding communication and stakeholder management abilities
Bachelor's degree in business, operations management, or related field
You share our values, and work in accordance with those values.
Ability to use GitLab
Ability to travel if needed and comply with the company’s travel policy
Hiring Process
Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
Selected candidates will be invited to schedule a 30min screening call with one of our Global Recruiters
Next, candidates will be invited to schedule a first interview with the Hiring Manager
Next, candidates will be invited to interview with 2-5 teammates
There may be a final executive interview for any IC role
Additional details about our process can be found on our hiring page.
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Compensation
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.
Remote-Global
The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range
$84,000—$180,000 USD