Professional Services Engineer

Professional Services Engineers engage with customers to provide installation, migration, training, and advisory services. They handle installations ranging from single-node Omnibus installs, to our largest reference architectures utilizing IaC/CaC, migrations from multiple systems to GitLab SaaS or self-hosted, and advisory services across the entire GitLab feature stack.

Professional Services Engineers are expected to be able to interface not only with the customer, but with our GitLab Product/Engineering teams, to find the best route for customer success, and to help drive improvements into GitLab features and processes.

Responsibilities

• Uses a consultative approach to customer engagements

• Does not focus on just “doing the work”

• Looks for opportunities to help the customer achieve their vision more effectively and efficiently

• Delivers on SOW with guidance from technical architects

  • SOW scope may include:

    • Installation and configuration of GitLab solutions in the customer environment

    • Provide technical training sessions remotely and/or on-site

    • Provide documentation for implementation, guides, maintenance, etc relevant to the customer requirements.

    • Manage creation of new and/or maintenance of existing artifacts and templates for deliverables and training

    • Develop and implement migration plans for customer VCS & data migration

• Contributes to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirement

• Documents opportunities to help the customer achieve their vision more effectively and efficiently

  • Communicate opportunities to the customer project and account team

• Supports engagement managers on quoting and scoping of SOWs

• Document and implement improvements for Professional Services engagement processes

Requirements

• Professional exposure with one or more IaC/CaC technologies:

  • Terraform

  • Ansible

  • Packer

  • Puppet

  • Chef

• Professional exposure with one or more cloud providers:

  • AWS

  • GCP

  • Azure

• Proficienct in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment

• Experience using, deploying, or configuring GitLab

• Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once

• Positive disposition and solution-oriented mindset

• Effective communication skills: Regularly achieve consensus with peers, and provide clear status updates

• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions

• Experience using, deploying, or configuring GitLab

• Ability to advise on GitLab recommendations, and build direction/consensus with the customer to move forward

• Self-motivated and self-managing, with strong organizational skills

• Shares GitLabvalues, and work in accordance with those values

• Ability to thrive in a fully remote organization

• ~20% travel may be required

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

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