Product Manager

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

This role focuses on leading the development and management of front-end user interfaces, from concept to launch. The ideal candidate will be responsible for understanding market needs and user behaviors, defining product requirements for intuitive and visually compelling UIs, and working closely with design, engineering, and other cross-functional teams to ensure the delivery of high-quality, user-centric products. The Product Manager will prioritize user experience (UX), interface design, and performance, ensuring that the final product aligns with business objectives and exceeds customer expectations.

Responsibilities

The role includes but is not limited to the following duties and responsibilities:

Product Development

* Collaborate with design, engineering, and marketing teams to ensure the timely and successful delivery of products.

* Prioritize product backlog and manage sprints using Agile or other project management methodologies.

* Translate high-level concepts into detailed product requirements and user stories.

* Understand company strategic and competitive position and deliver products that are aligned with our mission and recognized best in the industry.

Stakeholder Communication

* Act as the primary point of contact between stakeholders and development teams.

* Present product updates, progress, and results to leadership and other key stakeholders.

* Gather and synthesize feedback to refine the product development process.

* Work closely with cross-functional teams to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones.

Performance and Optimization

* Define key performance indicators (KPIs) and track product success metrics.

* Continuously analyze product performance to identify areas for improvement.

* Monitor customer satisfaction and address pain points to enhance the user experience.

Leadership and Innovation

* Champion innovation by staying informed on industry trends and emerging technologies.

* Foster a culture of continuous improvement and teamwork within cross-functional teams.

* Incorporate data, research, and market analysis to inform product strategies and roadmaps.

* Integrate usability studies, research, and market analysis into product requirements to improve engineer productivity and enhance user satisfaction.

Minimum Qualifications and Experience

* Bachelor’s degree in business, computer science, engineering, or related field.

* 2-4 years of experience in product management or a related role.

* Strong communication, organizational, and problem-solving skills.

* Proficiency in tools such as JIRA, Trello, or Asana, and familiarity with product analytics platforms.

* Experience working directly with Engineers on product enhancements

* Experience in project management methodologies, business analysis, or process improvement.

* Experience working on agile enabled teams.

* Experience launching consumer-facing online/mobile products/service from start to finish

* Nimbleness and comfort with ambiguity; ability to respond rapidly to evolving threats and opportunities. 

$120,000 - $140,000 a year

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.