Payments and Risk Specialist

WHO WE ARE

SQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and experience levels attract and retain more customers, efficiently manage their shop operations, and increase their revenue.

Founded in 2015, SQUIRE is trusted by barbers in 3,000+ shops in more than a thousand cities around the globe. From streamlined booking and opening new shops to real-time earning dashboards and building lasting customer relationships, SQUIRE supports shop owners in seamlessly bridging the gap between their personal craft and business goals. SQUIRE enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs.

For more information, please visit getsquire.com or download the SQUIRE app from the App or Play Store.

SUMMARY

The Payments and Risk Specialist will primarily focus on managing disputes, chargebacks, and other payment-related queries. This individual will be responsible for handling card disputes, investigating chargebacks, and proactively working to mitigate financial risks. They will also support the optimization of payment processes and provide insights into payment performance trends. The Payments and Risk Specialist will collaborate with internal teams such as Customer Success, Compliance, and Onboarding to ensure seamless payment operations while minimizing risk.

REPORTS TO

Director, Risk

JOB DUTIES AND RESPONSIBILITIES

• Dispute and Chargeback Management: Investigate and resolve chargebacks and card disputes, ensuring compliance with relevant card network rules (Visa, Mastercard, etc.)

• Fraud Detection: Analyze transaction data to detect potential fraud trends and take action to reduce fraud losses

• Customer Communication: Reach out to customers in instances of suspicious activity to conduct investigations and gather necessary information

• Payment Optimization: Collaborate with internal teams to optimize payment processes and ensure efficient transaction management

• Regulatory Compliance: Ensure compliance with relevant payment regulations and card scheme rules. Work closely with external partners and vendors to maintain compliant processes

• Risk Mitigation: Work with the Director of Risk and cross-functional teams to implement new processes that minimize risk exposure while enhancing payment functionality

• Audits and Reporting: Assist in audits and provide regular reports on dispute resolution, fraud detection, and payment performance.

The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.

REQUIREMENTS AND QUALIFICATIONS

• 1+ years of experience with payment processing systems, card dispute handling, and chargeback processes

• Familiarity with payment schemes and card network regulations (e.g., Visa, Mastercard)

• Knowledge of US and international payment regulations and dispute resolution

• Strong problem-solving and analytical skills, with a focus on using data to drive decision-making

• Strong communication skills that foster collaboration and partnership among internal and external stakeholders

• Ability to work independently, prioritize tasks, and meet deadlines

• Experience with fraud detection and risk management is a plus

• Available for 4-6 hours of weekend coverage (final schedule to be determined)

WHAT WE OFFER

- Base Salary of $65,000 - $75,000

- New hire stock grant

- 100% employer paid medical/dental/vision insurance for you and your dependents

- 401K plan with company contribution

- Generous PTO and Parental Leave policies

Interview Accommodations

SQUIRE is committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are an individual with a disability requiring an accommodation to apply for an open position, please email your request to recruiting@getsquire.com and someone on our team will respond to your request.

EEO Provision

SQUIRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Pay Transparency Nondiscrimination Provision

SQUIRE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

E-Verify Participation

SQUIRE participates in E-Verify. Learn more about E-verify here.