Market Manager - Hotels

The Community You Will Join: 

The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.

The Difference You Will Make:

As a Market Associate, you will be primarily responsible for assigned projects, support of Market Managers, and account management of an evolving portfolio of hotel partners across the US on  both HotelTonight and Airbnb.  You will also support strategic initiatives that drive hotel partner success on both platforms.. These initiatives will include contacting hotels for needed business details,  supply optimization, and platform education. Your self-starter, get it done attitude will be necessary to address  the volume of opportunity planned to be tackled.. A flexibility to move between account management and project work while upholding a strong level of customer service will make an impact!

A Typical Day: 

• Take actions with hotel partners as needed to drive assigned projects forward

• Maintain well organized and detailed tracking mechanisms relating to assigned projects 

• Call, email, and Zoom with hotel partners to accomplish assigned project needs 

• Manage relationships with hotel partners within assigned portfolio 

• Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio 

• Educate partners on how HotelTonight and Airbnb platforms function 

• Develop strong and long lasting partnerships

• Respond to and deliver exceptional service in a timely and efficient manner

• Work cross-functionally when necessary as well as with Market Managers within HotelTonight Supply

• Implement strategies to effectively manage and optimize workflows

• Act as the ‘front desk’ of HotelTonight and Airbnb to hotel partners with many needs and triage appropriately

Your Expertise:

• 3+ years of experience in account management and/or partner support.

• 2+ years of hospitality/travel industry experience (preferred)

• Self-starter who is resourceful with a get it done attitude

• Strong time management and prioritization skills

• Strong organizational skills relating to project work with a large volume of inputs and moving parts 

• Track record of being able to effectively work a book of business (account management)

• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and zoom

• Team player, willing to contribute what is needed for the success of the team

• The ability to get things done with changing priorities, projects and deadlines

• Passion for Airbnb, travel, and the sharing economy 

• We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.