Manager - Technical Success

The Customer Solutions Organization works hand-in-hand with Development and Security leaders from Snyk’s customer organizations to advance their security program using the Snyk Cloud Native Application Security Platform. Snyk is continuing to experience explosive growth across our customer install base which has led to increased demand for our post-sales teams to help ensure customers achieve resounding success with the Snyk platform.  

We’re looking for a talented, entrepreneurial, and driven Technical Leader to join our AMER Technical Success Management (TSM) team to guide Snyk’s customers and help build the future of post-sales at Snyk.  In this role, you will report directly to the Senior Director, of Technical Success. 

As a Manager of technical Success, you know how to design and drive strategic improvements to scale processes, services, and systems that will enable the TSM organization to exceed its adoption, retention, and growth objectives. 

You’ll spend your time:

• Defining and driving the strategy and detailed execution plan for Snyk’s Technical Success Managers.

• Represent Snyk’s emerging post-sales offerings with the theater

• Hiring, mentoring, and shaping the capability of a multi-national and expanding team of TSMs.  

• Designing engagement capabilities and processes that allow Snyk to effectively reach and improve strategic relationships with each of our customers based on deep analytics and personalization of use cases.

• Working cross-functionally to drive key business objectives supporting high-profile client deployments, new product roll-outs, installations, and client escalations in partnership with sales, operations, product management, engineering, and technical support.

• Personally leading the team and as needed, building strong relationships with key customers.

• Partnering with a world-class GTM team and being part of a global TSM leadership team.

• Developing a strong understanding of the Snyk Platform.

You should apply if you:

• 3+ years of progressive experience leading customer-facing teams for a complex, global SaaS organization serving tech-savvy customers, with a breadth of exposure to both SMB and Enterprise customer needs.

• Have explicit experience designing and implementing Enterprise deployment plans across multiple post-sales customer-facing roles specifically for technical products. 

• Proven ability to build creative & collaborative teams, develop people, and link performance to overall business objectives.

• Ability to thrive in a high growth, fast-paced environment and adapt quickly to changing demands; experience scaling teams and processes.

• Are experienced in resource planning including account alignment, defining roles & responsibilities, and developing hiring plans.

• Proven technical abilities, specifically those related to DevOps, DevSecOps and development processes.

We’d especially love to hear from you if you:

• Have experience with developer tooling and are comfortable engaging directly with developers or Application Security leaders