Manager, Solutions Engineering

😎 Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role

We’re looking for a leader of our EMEA Solutions Engineering team who is passionate and has a deep understanding of the digital experience and analytics ecosystem. You and your team will be responsible for understanding potential customers’ technical needs and translating how our platform offerings could be a fit.

You will be proficient in the technical aspects of Quantum’s platforms, and will architect solutions for potential customers, along with technical value propositions to support them. You will also act as the technical liaison between Quantum’s current and potential customers and our customer success, product, product marketing and engineering teams as we improve and build new offerings. You will report to the Global VP of Solutions Engineering.

🔧 Responsibilities

• Hire, coach and drive an outstanding Sales Engineering team to deliver against assigned goals

• Drive and coach best practices in the technical sales methodology and processes

• Problem solve with your individual team members to drive successful results in sales engagements and POCs

💡 Requirements

• 3+ years experience in Solutions Engineering

• 1+ years experience with Solutions Engineering management

• Track record of recruiting, coaching and growing SE teams

• Experience of self-starting change management within the SE team

• You exhibit passion, persistence and integrity in all that you do

• 15%+ travel

🏆 Perks & Benefits

Group Health Plans (100% paid)

Life Assurance Employee Assistance Program 

Stock Options

Employee Lead Referral Program

Internal Lead Referral Program

One-Time Home Office Enhancement Stipend

Monthly Business Expense Stipend

Parental Leave

Unlimited Paid Time Off, plus English Bank and Public Holidays off 

Calm App access

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

Sick Pay – 10 days full pay per year, anything above that statutory pay only

Automatic enrollment in QM Pension Plan with 4% match 

MacBook and awesome swag delivered to your door

Hybrid workspace solutions available through Upflex 

Encouraging and collaborative culture

🐉 About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organisations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organisations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.

In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

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