Manager - Professional Services
To see similar active jobs please follow this link: Remote Management jobs
Position Overview
At Everstream, we are passionate about the success of our customers. We’re looking for a strategic, results-driven professional to lead strategic projects supporting customer growth, retention and loyalty. This position will report directly to the Director Professional Services.
As the Manager, Professional Services, you will manage a team of consultants executing strategic projects that support broader goals to retain customers and deliver a seamless customer experience in using our products. This role is highly cross-functional, and you will be the intersection of our sales, customer success, product management, and engineering teams.
Key Responsibilities
Lead a team of consultants implementing Everstream solutions for our global customers
Drive strategic initiatives in your team and the overall Professional Services department to improve delivery processes and quality standards
Serve as management sponsor and escalation point for customer projects
Support the team to advise clients on best practices and system capabilities as well as limitations
Support sales cycles representing Professional Services and helping to define project scope
Define Statement of Work documents for complex implementation projects
Proactively communicate with Sales, Customer Success, and Product teams to plan and maintain implementation schedules in line with mutually agreed project milestones
Support your team escalating product gaps and work with Product teams to address them
Partner with counterparts in Sales, Account Management and Customer Success teams to ensure that effective handover processes are maintained before and after implementation
Track project governance using tools such as Smartsheets, Salesforce, and Teams
Who you are
8+ years of B2B SaaS Professional Services experience, preferably within supply chain, procurement, or transportation solutions
Strong track record of successfully managing software implementation projects, preferably including people management responsibilities
Excellent communication skills both with customers and within an organization
Ability to set and execute against defined project milestones and maintain timelines
Strong organizational skills and ability to oversee and prioritize multiple projects at the same time
Excellent organizational and interpersonal skills.
Ability to build trust and rapport with customers
Comfortable and willing to be a hands-on contributor
Analytical and process-oriented excellence
Bachelor's degree
100% Remote Position
Applicants must be currently authorized to work in the United States on a full-time basis.
#LI-AB1
About the job
Manager - Professional Services
To see similar active jobs please follow this link: Remote Management jobs
Position Overview
At Everstream, we are passionate about the success of our customers. We’re looking for a strategic, results-driven professional to lead strategic projects supporting customer growth, retention and loyalty. This position will report directly to the Director Professional Services.
As the Manager, Professional Services, you will manage a team of consultants executing strategic projects that support broader goals to retain customers and deliver a seamless customer experience in using our products. This role is highly cross-functional, and you will be the intersection of our sales, customer success, product management, and engineering teams.
Key Responsibilities
Lead a team of consultants implementing Everstream solutions for our global customers
Drive strategic initiatives in your team and the overall Professional Services department to improve delivery processes and quality standards
Serve as management sponsor and escalation point for customer projects
Support the team to advise clients on best practices and system capabilities as well as limitations
Support sales cycles representing Professional Services and helping to define project scope
Define Statement of Work documents for complex implementation projects
Proactively communicate with Sales, Customer Success, and Product teams to plan and maintain implementation schedules in line with mutually agreed project milestones
Support your team escalating product gaps and work with Product teams to address them
Partner with counterparts in Sales, Account Management and Customer Success teams to ensure that effective handover processes are maintained before and after implementation
Track project governance using tools such as Smartsheets, Salesforce, and Teams
Who you are
8+ years of B2B SaaS Professional Services experience, preferably within supply chain, procurement, or transportation solutions
Strong track record of successfully managing software implementation projects, preferably including people management responsibilities
Excellent communication skills both with customers and within an organization
Ability to set and execute against defined project milestones and maintain timelines
Strong organizational skills and ability to oversee and prioritize multiple projects at the same time
Excellent organizational and interpersonal skills.
Ability to build trust and rapport with customers
Comfortable and willing to be a hands-on contributor
Analytical and process-oriented excellence
Bachelor's degree
100% Remote Position
Applicants must be currently authorized to work in the United States on a full-time basis.
#LI-AB1