Manager of Client Services
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
Reporting to the VP of Client Services, the first Manager of Client Services (MCS) in Mexico City will be responsible for developing a world-class team that will thrive as we continue StackAdapt’s fast-paced growth in the LATAM region. The Manager of Client Services will lead a team of Account Managers, with the goal of upholding our reputation of delivering industry leading client service. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns, drive increased investment, and come up with unique solutions that ensure client satisfaction.
StackAdapt is a Remote First company though we are looking to hire someone in Mexico.
What you'll be doing:
Leading a team of AMs, the Manager, Client Services will ensure that all members of the team understand the company’s objectives and work together to achieve them
Tracking, monitoring and evaluating quarterly revenue targets given to each AM on the team where account retention and growth are the main objectives.
Coach the AMs to make strategic plans to achieve objectives, and capitalize on opportunities within their portfolios while providing proactive help with the team’s largest and high potential accounts
Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education
Hiring new AMs and developing training materials to help onboard new team members
Work with other department leads representing the Client Service team’s best interests, sharing feedback and providing ideas to bring solutions to any relevant issues
Create and implement individual personal growth plans with each direct report
Act as a main point of contact for your portfolio of accounts
Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs.
In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
Travel as necessary
What you'll bring to the table:
Professional working proficiency in both Spanish and English
Experience working with clients throughout the LATAM market
3+ years of experience managing a team
3+ years of account management, planning, and execution experience in the programmatic space
Real Time Bidding/programmatic expertise (DSP, Ad Network)
Experience running Google Ad Words, Facebook Ads or ads executed through a DSP as a self-serve user
Proactive and creative problem-solver with the ability to work in a fast-paced environment
Detail and process oriented thinker with superior organizational and time management skills
Strong interpersonal, verbal and written communication skills
Proven success in managing client relationships and assisting in growing revenue
The ability to grasp and communicate technical concepts and platform-based knowledge
Familiarity with the latest digital advertising trends and ideas
Ability to drive cross functional collaboration and demonstrate contribution and adoption of the solutions you design
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign’s Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
#LI-Remote
About the job
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Manager of Client Services
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
Reporting to the VP of Client Services, the first Manager of Client Services (MCS) in Mexico City will be responsible for developing a world-class team that will thrive as we continue StackAdapt’s fast-paced growth in the LATAM region. The Manager of Client Services will lead a team of Account Managers, with the goal of upholding our reputation of delivering industry leading client service. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns, drive increased investment, and come up with unique solutions that ensure client satisfaction.
StackAdapt is a Remote First company though we are looking to hire someone in Mexico.
What you'll be doing:
Leading a team of AMs, the Manager, Client Services will ensure that all members of the team understand the company’s objectives and work together to achieve them
Tracking, monitoring and evaluating quarterly revenue targets given to each AM on the team where account retention and growth are the main objectives.
Coach the AMs to make strategic plans to achieve objectives, and capitalize on opportunities within their portfolios while providing proactive help with the team’s largest and high potential accounts
Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education
Hiring new AMs and developing training materials to help onboard new team members
Work with other department leads representing the Client Service team’s best interests, sharing feedback and providing ideas to bring solutions to any relevant issues
Create and implement individual personal growth plans with each direct report
Act as a main point of contact for your portfolio of accounts
Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs.
In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
Travel as necessary
What you'll bring to the table:
Professional working proficiency in both Spanish and English
Experience working with clients throughout the LATAM market
3+ years of experience managing a team
3+ years of account management, planning, and execution experience in the programmatic space
Real Time Bidding/programmatic expertise (DSP, Ad Network)
Experience running Google Ad Words, Facebook Ads or ads executed through a DSP as a self-serve user
Proactive and creative problem-solver with the ability to work in a fast-paced environment
Detail and process oriented thinker with superior organizational and time management skills
Strong interpersonal, verbal and written communication skills
Proven success in managing client relationships and assisting in growing revenue
The ability to grasp and communicate technical concepts and platform-based knowledge
Familiarity with the latest digital advertising trends and ideas
Ability to drive cross functional collaboration and demonstrate contribution and adoption of the solutions you design
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign’s Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
#LI-Remote