Manager of Academy Operations

Position Summary:

The Manager of Academy Operations owns and manages process structure, improving Partner Services organizational efficiencies, and manages the Academy Operations project management team. They collaborate with Academy Leadership, Coaching, Content, Peer Group and Instructor Lead Courses teams to ensure that projects are completed on-time and deliver expected results. The Manager develops and grows the Academy Operations team by ensuring that their career goals are recognized and supported.

Essential Responsibilities:

• Maintains, updates, and speaks to the status of all process improvement initiatives within Academy

  • Owns and manages all Academy projects as assigned including:

  • Meets with internal Stakeholders to ensure that requirements, deliverables, and desired outcomes are clearly defined

  • Keeps internal stakeholders informed of the status of projects

• Ensures all projects are completed as specified and meet outlined expectations

• Oversees the day-to-day execution of Academy strategy as set by leadership through coaching and guiding Service Operations Managers and Coordinators

• Serves as escalation point for the Partner Service Operations Managers (SOM), and is a Partner Services liaison between other Pax8 departments; subject matter expert on for all Partner Service Operations Project Management tools/processes (i.e., Billing Reconciliation, Change Management, Service Leadership, etc.

• Works with Service Operations Managers in the development of timelines and project management workflow standards

Ideal Skills, Experience, and Competencies:

• At least one (1) year of work experience as Operations Manager for Pax8 Academy

• Expert at Pax8 Academy Billing and Reconciliation Reporting

• Proficiency with Microsoft Office, ConnectWise, Wrike and Service Leadership

• Knowledge of Wrike preferred

• Experience learning and navigating within a high-growth and fast paced environment

• A self-motivated, strategic creative worker with a drive for executional excellence

• Highly organized, detail-oriented, with strong project management skills and the ability to prioritize and multitask

• Creative thinker and problem solver—always looking beyond the available options when up against roadblocks

• Strong communication skills and ability to collaborate with internal and external teams

• Ability to work in a cross-functional organization and demonstrate team leadership skills

• Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Ability to step up to address difficult issues, saying what needs to be said

• Ability to build strong customer relationships and deliver customer-centric solutions

• Ability to handle conflict situations effectively, with a minimum of noise

• Ability to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Ability to build partnerships and work collaboratively with others to meet shared objectives

• Ability to gain the confidence and trust of others through honesty, integrity, and authenticity

• Ability to know the most effective and efficient processes to get things done, with a focus on continuous improvement

• Ability to maneuver comfortably though complex policy, process, and people-related organizational dynamics

Required Education & Certifications:

• B.A./B.S. in related field or equivalent work experience

Compensation:

• Qualified candidates can expect a compensation range of $90,000 to $115,000 or more depending on experience

Expected Closing Date:

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