Manager - Deal Desk APJ

Manager, Senior Deal Desk APJ - Remote, Japan, Singapore Or Australia

This position is remote, based in Japan, Singapore Or Australia and candidates must be a Citizen or Permanent Resident.

Manager, Deal Desk Responsibilities 

• People Manager to regional Deal Desk Specialist, Deal Desk Analyst, Senior Deal Desk Analyst roles, Order Management Specialist, and Senior Order Management Specialist roles.

• Ideally you will be able to speak Japanese at a business level 

• Serves as the primary advisor to Regional Field Team on all deal related matters, advising the team on alternative contract options, and/or value propositioning to help drive deal closures

• DRI to all Quote to Cash projects within supported region - responsible for delegating projects to team when applicable, reporting status of project to Sr. Manager Deal Desk

• Owns day-to-day quote management and pricing approvals for the applicable region, ensuring compliance with published sales and business approval policies

• Acts as point of escalation for regional deal-related matters

• Advises on approval processes, approves exceptions as necessary

• Assists to interpret contractual language and escalate to ensure deals comply with revenue recognition and operational policies

• Develops and drives initiatives to improve productivity, Deal Desk improvements, company deal policies and simplifying processes throughout the Sales Operations and Sales Organization

• Oversees Monthly Reconciliation processes

• Partners with Sales Operations on process/system improvements, sales enablement and special projects

• Delivers relevant training to new and existing Sales reps on Deal Desk, Order Booking, and overall QTC best practices

• Represents Sales Ops / Deal Desk in Regional Leadership QBRs

Manager, Deal Desk Requirements

• Proven success managing a Deal Desk function in the Enterprise SaaS/B2B Industry

• Proven success partnering with GTM Teams and other cross functional departments

• Strong experience in Direct and Channel Sales models

• Strong experience in contract/legal negotiations with enterprise customers and working with enterprise sales teams.

• Strong understanding of software revenue recognition and order process principles required

• Highly organized, customer-focused, innovative and strong attention to details

• Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills

• Excellent communicator, self-aware, transparent, professional, and open to feedback

• Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End or Quarter

• Strong quantitative skills and highly proficient in gSuite, Salesforce.com, Zuora or similar CPQ tools

• Interest in GitLab, and open source software, ability to use GitLab

• You share our values, and work in accordance with those values

Manager, Deal Desk Job Grade

The Manager, Deal Desk is a grade 8.

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Remote, APAC