Manager, Contract Management - Scaled Team

*Please submit your resume in English*

HubSpot is looking for an experienced leader to join our high performing Scaled Contract Management organization. This team is responsible for helping customers serviced by HubSpot’s Scaled Customer Success Team to navigate all of their billing, contract, and renewal inquiries. 

As a Manager on our Scaled Contract Management Team, you will be responsible for hiring, training, coaching, and managing a team of new and established Contract Managers in a fast-paced and rapidly changing environment. We are looking for someone that is effective, adaptable, flexible and analytical. As our customer base continues to grow, the Contract Management team is tasked with creating the optimal path to helping our customers grow through both their contract terms and the use of HubSpot’s software platform while also ensuring their current growth strategy extends into the future.

In this role, you’ll get to:

• Lead a team of Contract Managers who are responsible for overseeing and processing any contract and billing questions for a high volume of customers

• Manage day-to-day operations, goal setting, career development, performance management, and the growth of team members

• Build strong working relationships with other managers, directors and executives across the business

• Proactively identify areas for innovation and improvement within the Contract Management Team and drive collaborative developments within our existing playbooks

• Analyze customer and performance data to make informed decisions about operational and procedural changes

• Serve as a coach and a leader, helping to develop the skills of your team so they are able to achieve their metrics and career goals

• Maximize efficiency in a constantly changing and growing environment where the process is fluid and creative and unique solutions are desired

We're looking for people who have:

• Passion and commitment for helping customers succeed and grow with HubSpot

• Clear history of coaching and developing individual contributors 

• Strong analytical skills to identify team trends and patterns to drive results

• Familiarity of interaction between contracts, terms of service and legal requirements

• Clear and articulate communication skills with the ability to effectively drive a negotiation

• Phenomenal organizational skills and attention to detail with a track record of driving efficiencies

• Experience navigating and resolving customer escalations

• Ability to communicate effectively in small and large groups

• Intellectual curiosity and a resourceful approach to problem solving

• Passion for helping individual performers meet their personal and professional goals

• Personal responsibility to achieve team goals

• 1-5 years of management experience is preferred, but not required

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Cash compensation range: 202,800,000.00 - 246,154,000.00 COP, OTE, Annually This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy. The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.