Manager - Content Safety Operations, Trust and Safety

We’re looking for a strong operational manager to lead the team owning enforcement of our content policies under our Community Guidelines and Advertising Guidelines. This role will be part of our Enforcement Operations organization and will lead the team interacting directly with Pinners and partners to support content enforcement related inquiries and requests. In addition, you’ll leverage critical thinking and insights to improve our operational processes and policies while working closely with cross-functional partners to develop and support team goals and projects.

You’ll also get familiar with our escalation procedures, test and improve our tools and best practices, provide relevant context and feedback to teams building new features, and build relationships with the other teams who help keep Pinterest safe.

What you’ll do:

• Manage the Content Safety Ops team, developing and maintaining a robust content enforcement program that ensures Pinners adhere to Community Guidelines and Advertising Guidelines.

• Play a key role in advocating for your team's needs, particularly as they relate to our company's focus on employee health and well-being. 

• Drive industry best practices and standards while enabling scalable outcomes for operational teams. 

• Collaborate with internal stakeholders to develop and implement policies and procedures, conduct risk assessments, and provide guidance to employees on content enforcement matters. 

• Work closely with Pinterest’s policy, legal, product, and engineering teams to create long-term strategies and short-term solutions for operational processes, tools, and policy gaps. 

• Facilitate and enable a high performance team culture. Coach direct reports in navigating ambiguity, finding solutions and accomplishing goals despite incomplete information. 

• Embrace ambiguity, change, and a growth mindset; drive a track record of success for the team.

• Resolve escalations and focus on remediations to operational processes, procedures, and policy gaps. 

 What we’re looking for:

• 3+ years of direct people management experience

• 5+ years previous experience in Trust & Safety, Content Moderation, or Enforcement operations or policy

• Critical thinker, capable of managing ambiguity, leveraging data-driven decision frameworks to enable operational strategy and deliverables 

• Exceptional communicator across functions at all levels of the company.

• Track record of launching operational processes and enabling scale 

Relocation Statement:

•  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

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