Loss Prevention Team Lead

About The Company

Panoptyc uses AI and manual review to detect theft at over 15,000 markets in the US. We serve Fortune 500 companies and SMBs alike. Our fully remote team has grown rapidly and we're looking to expand our team with top talent worldwide.

What we're looking for

As a Loss Prevention Team Leader, you will oversee a team of theft investigators or theft validators within the Loss Prevention Department. Your primary objective will be to make sure the team is efficient and effective.

Tasks and Responsibilities

• Team Leadership: Supervise and lead a team of theft investigators or theft validators.

• Operational Efficiency: Ensure the efficient and effective operation of the team, focusing on the identification and reporting of theft incidents within micro markets.

• Strategy Implementation: Implement and oversee loss prevention strategies and initiatives to effectively catch micro market thefts, mitigating theft risks and minimize losses for our customers.

• Performance Management: Monitor and evaluate team performance, providing guidance, coaching, and support as needed to achieve departmental objectives.

• Quality Assurance: Maintain high standards of quality and accuracy in theft incident identification and reporting processes.

• Training and Development: Provide training, guidance, and professional development opportunities to team members to enhance their skills and capabilities.

• Communication: Serve as a point of contact for team members, management, and other departments, ensuring clear and effective communication at all levels.

• Policy Adherence: Ensure compliance with company policies, procedures, and legal regulations related to loss prevention activities.

• Continuous Improvement: Identify areas for process improvement and efficiency enhancement, implementing best practices and innovative solutions as appropriate.

Education and Experience Requirements

• High school diploma or equivalent; college diploma preferred.

• Proven experience in a leadership or supervisory role

• Excellent communication, interpersonal, and conflict resolution skills.

• Strong analytical and problem-solving abilities, with a keen attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

• Flexibility to work varying shifts and occasional hours in US time zones.

• Demonstrated commitment to integrity, ethics, and professionalism in the workplace.

Personal Attributes

• Integrity

• Resilience

• Collaborative

• Assertiveness

• Empathy

• Initiative

• Accountability

• Adaptability

• Effective communication

• Leadership

Job Details

• Full-time (40 hours per week)

• Shifting schedule; may require occasional hours in the Eastern time zone

• Starting Rate: $4.00 per hour (depending on experience)