IT Support
To see similar active jobs please follow this link: Remote Customer Success jobs
Job Summary: We are looking for a skilled IT Support Intern with a strong focus on supporting Microsoft 365 and Mac environments. This role combines responsibilities, requiring a blend of customer service, technical expertise, and problem-solving skills. The ideal candidate will provide comprehensive support to end-users and resolve technical issues.
Key Responsibilities:
End-User Support: Provide technical support for end-users using Microsoft 365 (Office 365, Teams, OneDrive, etc.) and Mac devices. Troubleshoot software, hardware, and network connectivity issues.
Incident Management: Log, manage, and resolve tickets using the IT service management tool. Escalate complex issues as necessary while providing advanced troubleshooting for escalated issues.
User Management: Manage user accounts, including password resets, access control, and permissions management.
Device Management: Perform both basic administration tasks, such as device procurement from our vendors, enrollment, and troubleshooting.
Knowledge Sharing: Contribute to training materials and maintain accurate documentation of support activities.
Qualifications:
Experience:
Experience in an IT support role, with exposure to Microsoft 365 and Mac environments.
Technical Skills:
Experience with Microsoft 365, including Microsoft Office, SharePoint, Teams, etc.
Experience with Windows and Mac device management.
Familiarity with cloud-based services, networking, and cybersecurity best practices.
Soft Skills:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive approach to issue resolution.
Ability to work independently and as part of a team, with a focus on continuous improvement.
About the job
IT Support
To see similar active jobs please follow this link: Remote Customer Success jobs
Job Summary: We are looking for a skilled IT Support Intern with a strong focus on supporting Microsoft 365 and Mac environments. This role combines responsibilities, requiring a blend of customer service, technical expertise, and problem-solving skills. The ideal candidate will provide comprehensive support to end-users and resolve technical issues.
Key Responsibilities:
End-User Support: Provide technical support for end-users using Microsoft 365 (Office 365, Teams, OneDrive, etc.) and Mac devices. Troubleshoot software, hardware, and network connectivity issues.
Incident Management: Log, manage, and resolve tickets using the IT service management tool. Escalate complex issues as necessary while providing advanced troubleshooting for escalated issues.
User Management: Manage user accounts, including password resets, access control, and permissions management.
Device Management: Perform both basic administration tasks, such as device procurement from our vendors, enrollment, and troubleshooting.
Knowledge Sharing: Contribute to training materials and maintain accurate documentation of support activities.
Qualifications:
Experience:
Experience in an IT support role, with exposure to Microsoft 365 and Mac environments.
Technical Skills:
Experience with Microsoft 365, including Microsoft Office, SharePoint, Teams, etc.
Experience with Windows and Mac device management.
Familiarity with cloud-based services, networking, and cybersecurity best practices.
Soft Skills:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive approach to issue resolution.
Ability to work independently and as part of a team, with a focus on continuous improvement.