Implementation Manager - Operations
To see similar active jobs please follow this link: Remote Management jobs
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Implementation Manager, Operations is responsible for leading and overseeing end-to-end new client implementations. The position requires great project management, training and teamwork skills to coordinate the tasks associated with each implementation. A successful applicant will have a proven track record of great attention to detail and the ability to stay two steps ahead on project tasks and timelines. The applicant will be required to manage multiple projects and tasks at once. The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success. A successful member in this role will have a passion for teaching and training others on the setup and long term use of the R365 module.
How you'll add value:
Manage multiple implementation projects
Create, track progress and update project plans
Setup and configure the Operations modules of the R365 platform to meet the unique needs of the customers
Train customers to be self-sustaining on the R365 platform
Contribute to ongoing process documentation
Become a guru of all operations related features and processes in R365 software
Manage the full project lifecycle from kick-off to transition to Support and Customer Success
Provide industry /restaurant best practices, and solution expertise to customers and other team members
Act as liaison between customers, product managers, and executive management to provide feedback on new accounting feature developments
Partner with the Accounting Implementation Coach to ensure a smooth and complete project
Deescalate customer issues effectively and respectfully
Generate excitement and recognition of product value with clients
Promote the platform value while you help customers recognize their goals and drive towards a successful, on-time rollout
Collaborate with the sales team during the sales cycle on client discovery for large scale clients to ensure proper planning
Other duties as assigned
Occasional travel may be required
What you'll need to be successful in this role:
Background in restaurant management
Flexible and adaptable based on the needs of the client and internal team
Critical thinking and advanced problem-solving skills
Solution oriented mindset with ability to articulate under pressure
Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
Strong technical aptitude with experience communicating across multiple platforms
Ability to prioritize and manage a pipeline of projects
Love to problem-solve
A passion for helping people get the most out of technology
Prowess for conflict resolution
Previous implementation or project management experience preferred
Previous experience working with other inventory management platforms in the restaurant/hospitality environment preferred
Keeps a strong client focus in executing all functions of the job
Behaves respectfully to others in the workplace and to our customers
Natural problem solver
Excellent communicator dedicated to helping customers learn
Personal Drive - Self-motivated with ability to prioritize and execute projects
R365 Team Member Benefits & Perks
This position has a salary range of $66,560-$70,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives
$66,560 - $70,000 a year
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
About the job
Implementation Manager - Operations
To see similar active jobs please follow this link: Remote Management jobs
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Implementation Manager, Operations is responsible for leading and overseeing end-to-end new client implementations. The position requires great project management, training and teamwork skills to coordinate the tasks associated with each implementation. A successful applicant will have a proven track record of great attention to detail and the ability to stay two steps ahead on project tasks and timelines. The applicant will be required to manage multiple projects and tasks at once. The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success. A successful member in this role will have a passion for teaching and training others on the setup and long term use of the R365 module.
How you'll add value:
Manage multiple implementation projects
Create, track progress and update project plans
Setup and configure the Operations modules of the R365 platform to meet the unique needs of the customers
Train customers to be self-sustaining on the R365 platform
Contribute to ongoing process documentation
Become a guru of all operations related features and processes in R365 software
Manage the full project lifecycle from kick-off to transition to Support and Customer Success
Provide industry /restaurant best practices, and solution expertise to customers and other team members
Act as liaison between customers, product managers, and executive management to provide feedback on new accounting feature developments
Partner with the Accounting Implementation Coach to ensure a smooth and complete project
Deescalate customer issues effectively and respectfully
Generate excitement and recognition of product value with clients
Promote the platform value while you help customers recognize their goals and drive towards a successful, on-time rollout
Collaborate with the sales team during the sales cycle on client discovery for large scale clients to ensure proper planning
Other duties as assigned
Occasional travel may be required
What you'll need to be successful in this role:
Background in restaurant management
Flexible and adaptable based on the needs of the client and internal team
Critical thinking and advanced problem-solving skills
Solution oriented mindset with ability to articulate under pressure
Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
Strong technical aptitude with experience communicating across multiple platforms
Ability to prioritize and manage a pipeline of projects
Love to problem-solve
A passion for helping people get the most out of technology
Prowess for conflict resolution
Previous implementation or project management experience preferred
Previous experience working with other inventory management platforms in the restaurant/hospitality environment preferred
Keeps a strong client focus in executing all functions of the job
Behaves respectfully to others in the workplace and to our customers
Natural problem solver
Excellent communicator dedicated to helping customers learn
Personal Drive - Self-motivated with ability to prioritize and execute projects
R365 Team Member Benefits & Perks
This position has a salary range of $66,560-$70,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives
$66,560 - $70,000 a year
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.