HR Specialist

About the position: As a Human Resources Specialist, you will have responsibility for supporting professionals we engage on behalf of our clients throughout Colombia and assisting in the management of the back-end HR, accounting, and legal service providers that support the infrastructure of our international entities. You will play a very active role in delivering best in class HR support to our Customers and Professionals service and drive GP’s goals and objectives.

What you’ll do:

• Serve as our regional expert for all human resources functions in Colombia.

• Managing local payroll providers, benefits brokers, HR advisors and other partners

• Responding to customer queries and advising on benefits, international payroll, and other HR matters that invariably arise for customers hiring internationally

• Supporting with terminations and visa applications, to the extent needed

• Advise customers on market norm benefits

• Manage customer relationships in conjunction with members of the customer services team

• Handle ongoing matters with existing customers by pulling in appropriate members of the team to resolve customer queries.

• Work with the customer and operations teams to identify and manage service improvement activities.

• Creative thinking, and the ability to negotiate win-win-win solutions for our customers, our team members who work for our customers, and our company.

• Use best practices and knowledge of internal or external business issues to improve products or services

• Solve complex problems; take a new perspective on developing solutions  

• Work independently, receive minimal guidance

• Have conceptual and practical expertise in own area and general knowledge of related areas

• Know best practices and how your own area integrates with others.

• Maintaining meticulous customer records in our online portal

• Provide subject matter expert support to our customers through contract negotiations and delivering an exceptional experience while onboarding employees in various countries

What we’re looking for:

•  BS/BA Degree or higher in Human Resources, International Business, Accounting, Law, or other depending on experience

• 4-6 years of previous Human Resources Specialist/Generalist experience in Colombia, additional country knowledge across LATAM region is welcome.

• Solid working knowledge and familiarity with HR concepts, practices, procedures, and employment laws in Colombia

• Maintain in-depth knowledge of legal requirements related to in-country management of employees on behalf of our customers: reducing legal risks, and ensuring regulatory compliance

• Must have proven history of ability to multi-task in a fast-paced environment

• Ability to prioritize and self-motivate and regulate while working independently in a team environment.

• Requires someone who is resourceful and unafraid to step into unknown territory and “figure things out” while understanding the complexities and adhering to compliance

• Willingness to work flexible hours across time zones, as required for international business

• Experience with Microsoft Excel, Word, Outlook and SharePoint

• Customer Service oriented, highly professional and a great attitude

• Creative thinking to solve problems

• Highly reliable and organized