Google CCAI Developer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

We are looking for an enthusiastic Bot Systems Software Senior Developer, located anywhere in the US, with expertise in Chat and Voice Bot solutions, NLP, cloud services configurations, backend integrations, Java, JavaScript and Python to join our growing Multi-Channel Solutions team.  As a Bot Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full-life-cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process.  You will work as part of a team of professionals that play a key role in implementing solutions and delivering results. 

What You'll Be Doing

• Interpret and analyze business requirements to identify risks and design appropriate solutions

• Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions

• Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security

• Collaborate with project team members to provide input to design specifications related to speech application

• Develop Chat/ Voice applications using AI services

• Integrate to backend systems such as web services, databases and reporting

• Develop customized language models for voice applications

What You'll Bring to the Role

• 4 to 6+ years of experience in chat and voice AI service technologies

• 2+ years of experience in Natural Language Processing solution design and development

• 3+ years of experience in Natural Language Understanding design, development and testing

• 1+ years of experience in continuous improvement services

• Hands on development experience with Google CCAI

• Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift

• Strong knowledge of various speech engine capabilities and tuning concepts

• Speech to text and Text to speech services such as Nuance, Google, Amazon and Watson

• Natural Language Processing and chat platforms such as Google, Watson, Rulai, Verint Alme, Kore.ai, Amazon and LivePerson

• Continuous Improvement process

• Cloud Services Architecture

• Integration with back-end data systems such as Web Services, REST API, Soap, SQL Server, Oracle, MongoDB, PostgreSQL

• Bilingual (Spanish) skills a plus

• Ability to travel up to 30%. 

What You Can Expect

• The anticipated range for individuals expressing interest in this position is $120,000 to $130,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  

• Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.

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About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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