Global Renewals Operations Manager

Responsibilities:

• Act as a trusted advisor for Customer Success leadership by designing, implementing, and managing renewals forecasts and trends (GRR, NRR, churn, shrink, IQRR, OTRR, linearity, and other relevant KPI’s.)

• Perform weekly, monthly and quarterly renewal opportunity pipeline analysis, data validation and identify gaps and actions required

• Provide critical business insights to GTM Operations, Customer Success, and Renewals leadership based on business acumen and data analysis, be able to identify issues, recommend action plans and execute

• Provide data-driven insights to the broader GTM organization and business partners – the Chief Customer Officer, Customer Success Vice Presidents, and Head of Global Renewals to drive Anaplan renewal objectives

• Develop and execute operational plan and key business operational priorities in conjunction with Customer Success and Renewals Leadership

• Ensures renewal reports and other intelligence is provided to renewals leadership and develops new reporting tools and dashboards

• Develop and implement operational processes and key business priorities in conjunction with global renewal leadership to support the development and presentation of business outcomes to stakeholders for a view to assist with driving performance areas

• Drive communication of, implementation, and measurement of global renewal initiatives and programs

• Communicate regularly on business and team performance and make recommendations based on analysis of key performance areas; foster an environment of continuous improvements.

• Create regular renewals performance executive presentations

Qualifications/Requirements:

• Bachelor's Degree or equivalent experience required (major in analytical or technical field preferred)

• Demonstrated reporting and mathematical skills. Proven experience “hunting” for root causes in data

• 5+ years of experience in sales/renewal operations with a high-growth global company, ideally in the SaaS space

• 3+ years of analytical experience (ideally in consulting, finance, or sales/business operations)

• Demonstrated understanding of the revenue lifecycle in the Enterprise SaaS business model

• Strong ability to deliver and facilitate knowledge transfer, virtually, across a globally diverse team

• Demonstrated proficiency with Microsoft Excel and robust analytical skills (formula design, pivot tables, charts) for designing and developing reports, metrics, and dashboards

• Comfort with large sets of data and ability to detect patterns (data collection, modeling scenarios, clear presentation of findings)