Generalist Support Analyst
Why this role matters:
We are currently looking for a Generalist Support Analyst, who will provide direct support to customers, to answer enquiries related to admin or financial setup of their account(s). Your contributions will be essential to ensure our customers receive outstanding and efficient support.
In this role, you’ll:
Provide excellent admin support for our customers via all relevant communication channels
Actively collaborate with cross functional teams (Operations, Sales, Support, Finance, Legal, Product, Carrier Services) to resolve any customers’ admin or financial issues.
Demonstrate the ability to learn rapidly, prioritize, multi-task and be a problem solver
Contribute to internal and external knowledge bases and documentation
What you’ll bring:
Required
Fluent in English. Fluency in Spanish highly desired
Bachelor’s degree required, preferably in Business.
Process oriented and adaptable. You can juggle multiple steps in complex process maps, whilst delivering on tight deadlines.
Customer focused, always thinking about how to improve tools and processes for your internal and external customers.
Numerate and literate, with good excel skills. You enjoy investigating small data sets and finding inconsistencies.
Collaborative and friendly. You excel at communicating with diverse stakeholders.
A problem solver. You proactively identify gaps and challenges, pitching solutions.
Comfortable in a fast pace, global & multicultural environment.
Desirable
Top notch JIRA, Zendesk and Salesforce skills
Experience in a tech company
Familiarity with G-Suite
Where you will work:
This position offers a 100% remote work arrangement based out of Mexico.
Sponsorship is not available. Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.
About the job
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Generalist Support Analyst
Why this role matters:
We are currently looking for a Generalist Support Analyst, who will provide direct support to customers, to answer enquiries related to admin or financial setup of their account(s). Your contributions will be essential to ensure our customers receive outstanding and efficient support.
In this role, you’ll:
Provide excellent admin support for our customers via all relevant communication channels
Actively collaborate with cross functional teams (Operations, Sales, Support, Finance, Legal, Product, Carrier Services) to resolve any customers’ admin or financial issues.
Demonstrate the ability to learn rapidly, prioritize, multi-task and be a problem solver
Contribute to internal and external knowledge bases and documentation
What you’ll bring:
Required
Fluent in English. Fluency in Spanish highly desired
Bachelor’s degree required, preferably in Business.
Process oriented and adaptable. You can juggle multiple steps in complex process maps, whilst delivering on tight deadlines.
Customer focused, always thinking about how to improve tools and processes for your internal and external customers.
Numerate and literate, with good excel skills. You enjoy investigating small data sets and finding inconsistencies.
Collaborative and friendly. You excel at communicating with diverse stakeholders.
A problem solver. You proactively identify gaps and challenges, pitching solutions.
Comfortable in a fast pace, global & multicultural environment.
Desirable
Top notch JIRA, Zendesk and Salesforce skills
Experience in a tech company
Familiarity with G-Suite
Where you will work:
This position offers a 100% remote work arrangement based out of Mexico.
Sponsorship is not available. Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.