Fraud & Chargebacks Specialist
Teachable’s Fraud team plays a critical role in maintaining acceptable chargeback rates for our payment processing activities. We rely on this team to investigate suspicious transactions and ensure compliance with relevant laws and regulations and company policy.
The ability to process credit cards is critical to Company's business model and overall Mission. The Fraud team, and specifically Fraud & Chargebacks Specialist , ensure that the Company maintains acceptable chargeback rates so that our payment processing activities can continue. In addition, Fraud & Chargebacks Specialists play an important role in identifying and managing fraud across the platform, thus strengthening the integrity of our offering and further protecting the Company, its employees and our Creators.
This is a full-time position of 40 hours per week, including business hours on Saturday every month (10am-7pm Eastern Time Zone - NYC.)
Responsibilities:
Use software tools (including our in house Staff app alongside third-party tools like JIRA, Sigma, and Sift Science) to monitor Teachable customers for elevated levels of fraud and escalate actions accordingly, up to removing Creators from the platform
Work alongside Security Team to respond to platform-level threats
Use critical thinking and analysis to determine whether schools and students are fraudulent under Teachable’s standards
Correspond with customers via email to inform them of potential fraud and possible solutions
Assist customers in disputing fraudulent transactions by entering data into our payment processor portal
Send outreach and warnings to Creators about climbing chargeback rates
Qualifications:
2-3 years of work experience in payment processing or Trust & Safety
Strong written communication skills with the ability to explain complicated processes in writing in “plain English” to customers
Strong attention to detail
Ability to operate in gray areas, comfort using your ‘gut’
Familiarity with Excel, Google sheets, Stripe
Deep understanding of SaaS platforms
JIRA, Sift Science experience is a plus
About the job
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Fraud & Chargebacks Specialist
Teachable’s Fraud team plays a critical role in maintaining acceptable chargeback rates for our payment processing activities. We rely on this team to investigate suspicious transactions and ensure compliance with relevant laws and regulations and company policy.
The ability to process credit cards is critical to Company's business model and overall Mission. The Fraud team, and specifically Fraud & Chargebacks Specialist , ensure that the Company maintains acceptable chargeback rates so that our payment processing activities can continue. In addition, Fraud & Chargebacks Specialists play an important role in identifying and managing fraud across the platform, thus strengthening the integrity of our offering and further protecting the Company, its employees and our Creators.
This is a full-time position of 40 hours per week, including business hours on Saturday every month (10am-7pm Eastern Time Zone - NYC.)
Responsibilities:
Use software tools (including our in house Staff app alongside third-party tools like JIRA, Sigma, and Sift Science) to monitor Teachable customers for elevated levels of fraud and escalate actions accordingly, up to removing Creators from the platform
Work alongside Security Team to respond to platform-level threats
Use critical thinking and analysis to determine whether schools and students are fraudulent under Teachable’s standards
Correspond with customers via email to inform them of potential fraud and possible solutions
Assist customers in disputing fraudulent transactions by entering data into our payment processor portal
Send outreach and warnings to Creators about climbing chargeback rates
Qualifications:
2-3 years of work experience in payment processing or Trust & Safety
Strong written communication skills with the ability to explain complicated processes in writing in “plain English” to customers
Strong attention to detail
Ability to operate in gray areas, comfort using your ‘gut’
Familiarity with Excel, Google sheets, Stripe
Deep understanding of SaaS platforms
JIRA, Sift Science experience is a plus