Director of Payments
The reason behind the role... We are seeking a strategic Director of Payments to lead our payments operations function while driving the commercialization and growth strategy of our payments solution. This leader will oversee the end-to-end payments lifecycle, ensuring seamless transactions, optimizing processes, mitigating risks, and enhancing the overall customer experience. Additionally, they will define the go-to-market strategy, drive adoption, and maximize revenue opportunities. The ideal candidate will bring deep expertise in payments operations, fintech, or SaaS, with a proven track record of driving operational excellence, compliance, and successfully launching and scaling payments products in a fast-paced environment.
Key Responsibilities:
Payments Strategy & Execution: Develop and execute a comprehensive payments strategy, aligning with company objectives, as well as customer and market needs.
Drive Revenue Growth: Drive adoption of payments across the existing customer base and new sales and drive monetization of invoiced volume across the portfolio.
Risk & Compliance Management: Ensure compliance with industry regulations, payment network rules, and security protocols, mitigating fraud and chargeback risks.
Vendor & Partner Management: Partner with payment processors, banks, and fintech firms to optimize performance, reduce costs, and expand market reach through strategic collaborations.
Customer Experience: Deliver a world-class customer experience for both our customers and their customers. Collecting payments should be seamless and easy.
Payments Evangelism: Spread the gospel of payments throughout the organization and train Sales, Onboarding, Customer Success, and Support functions on our payments solution.
Market Research & Sales Enablement: Conduct market research to identify trends, pain points, and opportunities, while providing sales and success teams with training, and resources to drive payment adoption.
Cross-Functional Collaboration: Partner with Product, Marketing, Sales, Engineering, Customer Success, and Finance teams to support payments-related initiatives and product enhancements.
Data-Driven Decision Making: Leverage data analytics to monitor key metrics, analyze performance data, and iterate strategies to maximize impact.
Does this sound like you?
8+ years of experience in payments operations, fintech, SaaS payments, or related go-to-market roles.
Proven track record in launching and scaling payments products with deep expertise in payment processing, ACH, card networks, chargebacks, and compliance.
Strong strategic, analytical, and problem-solving skills, with a data-driven approach to decision-making.
Experienced in leading cross-functional teams, working with payment processors, gateways, and financial institutions to drive alignment and execution.
Exceptional communication, stakeholder management, and storytelling abilities.
Passionate about innovation, process improvement, and delivering customer value.
About the job
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Director of Payments
The reason behind the role... We are seeking a strategic Director of Payments to lead our payments operations function while driving the commercialization and growth strategy of our payments solution. This leader will oversee the end-to-end payments lifecycle, ensuring seamless transactions, optimizing processes, mitigating risks, and enhancing the overall customer experience. Additionally, they will define the go-to-market strategy, drive adoption, and maximize revenue opportunities. The ideal candidate will bring deep expertise in payments operations, fintech, or SaaS, with a proven track record of driving operational excellence, compliance, and successfully launching and scaling payments products in a fast-paced environment.
Key Responsibilities:
Payments Strategy & Execution: Develop and execute a comprehensive payments strategy, aligning with company objectives, as well as customer and market needs.
Drive Revenue Growth: Drive adoption of payments across the existing customer base and new sales and drive monetization of invoiced volume across the portfolio.
Risk & Compliance Management: Ensure compliance with industry regulations, payment network rules, and security protocols, mitigating fraud and chargeback risks.
Vendor & Partner Management: Partner with payment processors, banks, and fintech firms to optimize performance, reduce costs, and expand market reach through strategic collaborations.
Customer Experience: Deliver a world-class customer experience for both our customers and their customers. Collecting payments should be seamless and easy.
Payments Evangelism: Spread the gospel of payments throughout the organization and train Sales, Onboarding, Customer Success, and Support functions on our payments solution.
Market Research & Sales Enablement: Conduct market research to identify trends, pain points, and opportunities, while providing sales and success teams with training, and resources to drive payment adoption.
Cross-Functional Collaboration: Partner with Product, Marketing, Sales, Engineering, Customer Success, and Finance teams to support payments-related initiatives and product enhancements.
Data-Driven Decision Making: Leverage data analytics to monitor key metrics, analyze performance data, and iterate strategies to maximize impact.
Does this sound like you?
8+ years of experience in payments operations, fintech, SaaS payments, or related go-to-market roles.
Proven track record in launching and scaling payments products with deep expertise in payment processing, ACH, card networks, chargebacks, and compliance.
Strong strategic, analytical, and problem-solving skills, with a data-driven approach to decision-making.
Experienced in leading cross-functional teams, working with payment processors, gateways, and financial institutions to drive alignment and execution.
Exceptional communication, stakeholder management, and storytelling abilities.
Passionate about innovation, process improvement, and delivering customer value.